Senior Manager - Fan Strategy & Operations
SoundCloudAbout the role
Our Fan Business is how we turn connection into a sustainable, growing enterprise: through subscriptions that unlock the full SoundCloud experience and an advertising business that supports free access at scale.
We’re looking for a Senior Manager, Strategy & Operations to join the Fan Business. This role will be pivotal in shaping the strategic direction of the business through data & insights, and ensuring efficient execution of key initiatives in close partnership with cross-functional teams.
This role will report to the General Manager of the Fan Business: part strategic advisor, part operator, and part project manager. You will directly influence both strategy and execution for P&Ls, collaborating closely with Product, Engineering, Data, Marketing, Legal, Licensing, and Finance, and work alongside senior leadership to drive company priorities. This is an exciting opportunity for someone who thrives in a fast-paced, high-visibility environment to contribute to the growth and evolution of one of the most influential platforms in the music ecosystem.
Key Responsibilities:- Support annual and semiannual planning, including revenue forecasts, KPIs, and business reviews across the Fan P&L
- Conduct analyses on churn, retention, pricing, LTV/CAC, and user growth; translate findings into recommendations on SKU, subscriber, and revenue strategy
- Help build a unified Fan strategy that addresses the interdependencies between the Subscriptions and Ads businesses (e.g. free-tier monetization, ad load vs. subscription conversion trade-offs)
- Monitor industry trends, market conditions, and the competitive landscape to guide strategy
- Partner with Finance, Legal, Licensing, and Data on forecasting, reporting, and business-case modeling
- Own cross-functional initiatives end-to-end — scoping, planning, execution, measurement — with Product, Engineering, Marketing, Legal, and Finance
- Drive priority workstreams independently (e.g. international market expansion and licensing, pricing tests, promotional strategy)
- Develop and manage project plans, timelines, and stakeholder alignment for strategic initiatives
- Organize and run monthly and weekly business reviews (MBR, WMR), establish operating cadences and rituals, and ensure accountability by tracking progress, anticipating risks, and escalating blockers
- Build scalable systems, processes, and reporting to help the business run more effectively
- Create and maintain dashboards and frameworks for monitoring performance across Subs and Ads
- Collaborate with cross-functional teams to ensure alignment on metrics, reporting, and operating objectives
- Act as a thought partner and sounding board to the GM on priorities and decisions
- Prepare materials for executive leadership and board reviews
Experience and Background:
- 6+ years of experience in consulting, growth, strategy, or a similar analytical role with significant exposure to leading cross-functional initiatives
- Proven experience in strategy work and driving projects that align multiple stakeholders to deliver results
- Ability to manage ambiguous problems, work across data tools, and troubleshoot issues while collaborating effectively with stakeholders
- Strong analytical skills; comfort with financial models, dashboards, and turning data into actionable insights
- Excellent communication and storytelling skills; can synthesize complexity for executives and cross-functional teams
- Demonstrated ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
- Highly organized, detail-oriented, and proactive; thrives in a fast-paced, ambiguous environment with a high ownership builder’s mindset: eager to create structure and process where none exists
- A deep understanding of the digital music Fan/consumer landscape (e.g., monetization tools, distribution models, creator economics, and competitive platforms) is highly preferred
The salary range for this role is $130,000 - $160,000 annually. The final salary offered will be determined based on relative experience, skills, internal e
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s