Senior Manager, Enterprise Client Success

About Foundant, SmartSimple & GivingData:

At Foundant, SmartSimple and GivingData. we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments. 

With the recent merger of the three organizations, we’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.  

Overview:

The Senior Manager of Enterprise Client Success will serve as a strategic leader responsible for shaping and executing a client success strategy across top-tier accounts. This role is pivotal in driving exceptional outcomes, fostering long-term partnerships, and ensuring our clients realize maximum value from our solutions.

The position collaborates closely with cross-functional partners—including Sales & Marketing, Professional Services and Product—to champion client retention, and advocacy through developing best practices and processes to support clients throughout the various lifecycle stages and across multiple product lines.

Where You’ll Work: 

• As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive. 
• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.  

What You’ll Do:

• Lead, mentor, and inspire a team of Client Success Managers, fostering a culture of accountability, collaboration, and continuous improvement. 

• Establish clear performance goals and provide ongoing coaching to elevate team capabilities. 

• Drive exceptional outcomes for enterprise clients by creating and delivering best practices that maximize value and strengthen long-term partnerships. 

• Design and implement scalable success frameworks tailored to enterprise clients, ensuring consistent product adoption and measurable impact. 

• Act as the primary escalation point for enterprise clients, resolving complex issues with urgency and professionalism. 

• Serve as a trusted advisor to senior client stakeholders, building strong executive relationships. 

• Partner with Product, Engineering, and other internal teams to communicate client feedback, identify trends, and influence roadmap decisions that enhance client experience. 

• Collaborate with Sales and Account Management to support renewals and expansion opportunities. 

• Monitor and analyze key success metrics, including gross/net retention, client health scores, engagement, and adoption KPIs. 

• Leverage insights to proactively identify risks and opportunities, driving strategic interventions. 

• Develop and refine processes, tools, and resources that enable the team to deliver consistent, high-quality client experiences. 

• Ensure compliance with enterprise-level SLAs and contractual obligations. 

What You’ll Need:

• 8+ years in Client Success, Account Management, or related roles, with at least 3+ years in a leadership capacity managing enterprise accounts. 

• Strong leadership and people management skills with a proven ability to build high-performing teams. 

• Exceptional communication and executive presence; comfortable engaging with senior client stakeholders. 

• Analytical mindset with proficiency in success metrics, data interpretation, and reporting tools. 

• F