Senior Manager - Digital Product

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Senior Product Owner, you will contribute to product strategy by:

• Leading the development and enhancement of products or services.
• Conducting market research.
• Collaborating with cross-functional teams and considering the end-to-end perspective of all impacted areas.
• Designing user experiences.
• Overseeing the product development lifecycle.
• Applying expertise in user-centric design, agile methodologies, and market trends to help drive the success of and ensure they meet customer needs and expectations.
• Acting as a Subject Matter Expert in one or more Commercial Claim products or services.

You will:

• Act as a senior product owner for business solutions understanding product, business, and competitive landscape to successfully enhance the company's competitive advantage in the industry.
• Handle different aspects of the entire product life cycle from developing ideas to prototyping and testing new features and product ideas.
• Create epics, features and stories for current and future products based on consumer insights, research, business goals, and Customer Experience (CX) needs.
• Play a crucial role in analyzing and translating business needs into high quality business and technical system requirements.
• Coordinate with business teams and other key business partners to create a product vision, understand and help identify business value, understand required use cases and capabilities and translate these into product requirements.
• Coordinate with talented technical partners from engineering, data science, user design, and architecture teams in a fast-paced development process to successfully enhance the company's competitive advantage in the industry.
• Define budget resource levels and product iterations, schedules, releases, and roadmaps to maintain speed to market and differentiation.
• Work as part of an Agile team to drive and successfully implement complex technology solutions.
• Lead and provide mentoring to other Product Owners to deliver high quality products in a timely manner.
• Conduct interviews, fact-finding, and independent research to design creative, progressive IT solutions for business problems, ensuring that the solutions meet the needs and requirements for the organization.
• Utilize excellent presentation and communication skills, effectively collaborate with partners outside of IT and engage with business leaders as required to gather insights and ensure alignment between IT solutions and business objectives.

Required Qualifications

• 7+ years of digital product work experience
• Demonstrates a deep understanding of medical/dental healthcare systems, regulations and insurance processes, ensuring that all business processes and solutions comply with industry standards and legal requirements.
• Proficient in analyzing complex healthcare data, using tools like SQL and Excel, and generating actionable insights.
• Strong experience working with Agile frameworks and Agile metrics, demonstrating a deep understanding of Agile principles and methodologies.
• Proven experience in refining program backlogs in collaboration with scrum teams, framing clear Epics, Features, Stories, and acceptance criteria using tools such as RTC or Rally.
• Experience working on large programs and technical planning events, both in-person and virtual, showcasing the ability to navigate complex projects and effectively collaborate with diverse stakeholders.
• Familiarity with dynamic collaborative tools such as MS Teams, enabling seamless communication and collaboration in virtual environments.
• Adept at problem solving and decision-making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence

Preferred Qualifications

• Certified Product Manager (CPM) preferred
• Comfortable independently leading and completing tasks
• Prior experience in dealing with a wide variety of stakeholders across the spectrum
• Effective written and verbal communication skills within and across teams
• Experience with complex systems and solving challenging analytical problems