Senior Manager, Customer Success Management

Company Overview

We’re on a mission to create innovative solutions, so businesses around the world can leverage their digital brand assets more effectively — driving revenue and maximizing returns on content investments. We've led the digital asset management industry for over three decades. 

Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution.  

It's such an exciting time to join the Canto Team. We have great people here already & We are growing rapidly! 

Job Title: Senior Manager of Customer Success 

Location: Remote – US   

   

Company Overview:  

Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.   

  

How We Do It – Our Values:   

  

• We are Customer Obsessed. We make it our mission to understand our customers and their challenges. Through our actions, we make our customers’ work easier.   

 

• We Own the Outcome. We set goals based on outcomes that matter, measure our results, and up our game. We are action oriented – changing course when we need to and committing when things go right.   

  

• We are Transparent, Curious, and Candid. We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a point of view and have the courage to share it.   

  

• We Treat Everyone with Respect and Empathy. Always. We respect each other and have fun. As one global team, we are made better by valuing different perspectives embracing diversity in experience and thought.   

  

Job Overview:   

The Senior Manager of Customer Success will lead a global team of Customer Success Managers (CSMs) focused on driving product adoption and delivering measurable value to customers after the onboarding process is complete. This role is critical to ensuring customers achieve their desired outcomes by leveraging the product effectively, enhancing satisfaction, and minimizing churn. As a key leader in the organization, the Senior Manager will develop scalable strategies, define success metrics, and collaborate closely with cross-functional teams to ensure a seamless and impactful customer journey. This role will work very closely with the Account Management team which has responsibility for contract renewals and upsells.  

  

Key Responsibilities:   

• Lead and Develop the Customer Success Team - Recruit, mentor, and manage a high-performing team of Customer Success Managers (CSMs) focused on