Senior Manager, Customer Master Data Management

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At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide.  The Senior Manager, Customer Master Data Management, is responsible for overseeing the creation and maintenance of customer and contract setups within Model N and SAP and providing technical expertise and support for all MAO teams. This role ensures compliance with agreements involving Specialty Pharmacies, Government Contracts, Commercial Contracts, and Wholesalers/Distributors. 

Work Location: in-office, Foster City, CA

Key Responsibilities: 

• Manage end-to-end customer master and contract setup processes for indirect customers (in Model N) and direct customers (in SAP), including researching and recommending Class of Trade designations. 

• Perform regular data integrity and quality control checks, identifying opportunities for continuous improvement. 

• Proactively identify and address potential issues or inefficiencies in customer and contract setups for indirect and direct channels. 

• Serve as primary Model N power user for MAO with the access and ability to do back-end activities (e.g., based on completing courses/materials within the Model N “Power User” library) 

• Interface with systems support and IT to address operational issues with SAP and Model N. 

• Provide guidance and expertise in use of Model N technology as it relates cross-functional platforms. 

• Utilizes in-depth knowledge of the Model N application to optimize system configurations and thoroughly test changes that impact the system and pricing calculations. 

• Provide miscellaneous technical support (e.g., Model N troubleshooting; Kite data transformation process) for all MAO teams  

• Proactively pursue opportunities to implement process excellence