Senior Manager, CRM Platform Engineer

Job Summary 

The Senior Manager, Platform Lead will provide technical directions and support across platforms and systems aligning with the technology roadmap within their domain. The Senior Manager will coordinate across various shared services groups within IT, software companies and service providers to successfully align, integrate, and enable new capabilities and operate existing platforms for Otsuka and our affiliates. The Platform Leads core responsibilities include:

The Platform Lead core responsibilities include:

·         Platform Strategist

·         Platform Implementation Technical Lead

·         Platform Support Lead

·         Subject Matter Resource

At Otsuka, we defy limitation, so that others can too.

We have an unwavering belief in doing more. In transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.

We believe that the bigger the challenge, the bigger the opportunity. We are doing everything in our power to live up to our mission of creating new products for better health worldwide in two important therapeutic categories: neuroscience and nephrology.

Job Description

The Senior Manager role will drive the operational and program delivery support across technology initiatives and solutions within their platform area. The position will be responsible for overseeing and contributing to the technical execution of the roadmap as well as maintaining and enhancing the existing productions solution in their platform domain.

Core Responsibilities include but not limited to the following:

• Platform Strategist:  Working closely with the IT Business Partner , plan and develop the technical and architectural components of the capability roadmap in support of new business strategies and functional requirements. Review, analyze, evaluate new opportunities to improve, develop or integrate new technical capabilities into the end-to-end platforms/eco-systems.   Ensure solutions being planned, take global needs into accounts, are architecturally flexible to extend to related business areas, and are not overly complex. Designs solutions that are maintainable and supportable.
• Platform Implementation Technical Lead:  Provide technical leadership for the new capability projects across  assigned domain (internal, contractors, manage service providers, and software vendors);  work hand-in-hand with the system delivery teams to reduce project risks, improve quality, and expedite delivery of fit-for-purpose solutions; ensure system design is aligned with the business needs, are scalable, sustainable, supportable, and have life cycle management plans (architecturally sound).   Collaborate with the shared services within IT to improve our processes and methodologies for capability enablement and delivery.  Help bridge the gaps and hand-offs issues between requirements / functional resources, development teams, and project leadership. 
• Platform Support Lead:  Build and manage working relationship with managed outsourced service providers.   Actively work with vendors to track, monitor and devise action plans to address incidents and problems occurring within their domain. Identify emerging or existing risks in applications and plan on ways to prevent them.
• Subject Matter Resource:  Communicates complex technical information to senior management and business stakeholders.  Participates in various forums, conferences, and working groups to bring thought-capital and leading practices to the organization.  Actively seeks and drives opportunities for continuous improvement of applications.

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Qualifications

Knowledge/ Experience and Skills:

• Minimum of years 8+ years of experience providing solutions for business, developing and managing implementation of global platforms, with 3+ years of experience in Life Sciences.
• Working knowledge of key processes within the relevant business area and various regulations governing the pharmaceutical industry.