Senior Manager, Claims

Work Location:

Markham, Ontario, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

105,400 - 158,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

ob Description :

 

 

The Senior Manager of Claims Operations oversees the activities of Team Managers of our Dispatch, Oversights, Training and Complex Auto teams. This role leads, coaches and develops people managers and claims support roles within the operations to deliver on key performance metrics and personal development objectives.  The Senior Manager is also accountable for maintaining a healthy risk management culture in cooperation with strategic partners. They demonstrate leadership aligned with TDBG's Shared Commitments.  The Senior Manager also demonstrates due diligence to support the accuracy of all reserves and compliance with regulatory requirements.

 

 

KEY ACCOUNTABILITIES

Customer Experience

• Consistently meet or exceed the needs of the customer by managing claim intake/assignment and capacity and resolving complaints while balancing the needs of the customers and those of the organization directed from the regulators.
• Pro-actively work collaboratively with internal and external partners to ensure to deliver legendary customer experiences, strong severity and Risk and controls management.
• Participate in the identification of customers’ complaints root causes and implement corrective actions.

Leadership

• Contribute to a positive working environment.
• Establish and maintain effective relationships with key partners.
• Leverage diversity as a competitive advantage, drive the cultural environment forward, anticipate change and mitigate risks that could negatively impact the TD Culture, and develop people strategies that continuously enhance TDs unique and inclusive culture.
• Make an impact through change by navigating complexity and finding connections that result in clarity and direction for employees.
• Provide direction and communicate a clear vision.
• Effective remote leadership capabilities

Develop and Manage the Team/Teamwork

• Demonstrate flexibility to be able to change activities based on customer and business needs.
• Actively participate in the performance management process.
• Meet professional/personal development objectives by creating and utilizing learning maps and external courses as required.
• Actively participate in and lead peer coaching and training.
• Provide guidance and coaching to team members.
• Maintain awareness of industry and regulatory developments in order to ensure timely Company preparedness for such developments.
• Demonstrate strong and effective change management skills
• Ensure performance management and development of the team and take the appropriate action.

Business Results

• Communicate productivity objectives to managers and individual contributors and contribute to the achievement of bu