Senior Manager, Campaign Build

Company

Cox Communications, Inc.

Job Family Group

Marketing

Job Profile

Sr Manager, Web Development

Management Level

Sr Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $106,700.00 - $177,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Campaign Build Senior Manager leads a high performing team that is responsible for the building, coding, producing, and testing of marketing and operational email and SMS communications according to the campaign strategy; using either JavaScript, HTML coding and/or a building tool during the digital assembly process. This team also monitors and verifies the accuracy of campaign content, initiates QA, schedules, and deploy the campaign. This is a unique opportunity to have a hands-on role in shaping and innovating the customer experience that results in over 600M impressions per year through our 1:1 channels.

The successful candidate must be a self-starter and proven leader who possesses a strong record of accomplishment in operations and technical build functions. This role will also provide thought leadership in process improvement, automation, and technology capabilities.

What You’ll Do  

• Leads a team of individuals responsible for building, testing, and deploying 1:1 communication across the enterprise including Direct Mail, Email, SMS, Push Notifications etc.
• Understands best practices for customer communication technology capabilities and how workflows built in Adobe Campaign to be able to deliver detailed requirements
• Designs, codes, and tests responsive email templates using HTML/CSS for optimal rendering across multiple email clients and devices
• Designs, codes, and tests Marketing and Operational emails and SMS including, but not limited to, acquisition/upgrade campaigns, product notifications, payment reminders, cancellation notices, new subscription updates and account maintenance.
• Proactively identifies and remedies issues of common email rendering bugs and quick workarounds.
• Configures and deploys email campaigns using Adobe Campaign Classic, ensuring proper delivery type, and scheduling. Confirms successful delivery by monitoring ACC deployment report.
• Conducts thorough quality assurance (QA) testing to verify the accuracy of, functionality, and performance of email campaigns across different environments and devices.
• Tracks and manages the creation of functional designs and templates; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI
• Provides strategic leadership and drives change for build process improvement and automation initiatives
• Tracks/refines execution SLAs and manages capacity for the build team
• Builds strong relationships with transparent and timely communication between project stakeholders to set and maintain expectations for delivery objectives, scope, and timing
• Develops a process for effectively mitigating risks and resolving issues related to project delivery
• Develops methods to measure stakeholder satisfaction; obtains feedback at critical milestones and at project completion to ensure that project efforts meet customer expectations
• Facilitates program-related meetings and executive-ready presentations to senior leadership
• Exercises strong organizational leadership skills with direct reports and other subject matter experts

What’s In It For You  

At Cox, we reward your hard work with meaningful benefits.  

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!  

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.  

We also offer boundless opportunities for growth; you can sharpen your skills, learn