Senior Learning Experience Specialist (Remote)

Why join us

Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to enterprise leaders.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

What You’ll Do 

As a Senior Learning Experience Specialist (Credit and Risk), your primary responsibility is owning the design, development, and delivery of more complex LXs across multiple Operational functions, in addition to analyzing quality assurance standards within credit and risk management. The ideal candidate will possess a deep understanding of credit risk methodologies, quality assurance processes, and will be adept at creating innovative learning solutions that align with both to drive key business objectives.

Responsibilities

• Own the planning and design/development/delivery of more complex learning experiences across multiple functions.
• Ensure Brex products, services, and processes meet specified quality standards, specifically within credit and risk management. Identify and address issues which may arise during the contact assessment process.
• Ensure Brex products or services adhere to regulatory requirements, industry standards, and internal quality policies. Help maintain compliance with relevant guidelines and certifications.
• Maintain detailed records of results, documenting any identified issues and deviations from quality standards. Prepare reports to communicate findings to relevant stakeholders and collaborate with pertinent teams to address and resolve identified problems.
• Proficient in data analysis and problem-solving to identify performance gaps, and measure the effectiveness of both training and credit/risk initiatives, allowing for continuous improvement.
• Establish clear expectations regarding roles, responsibilities, and conduct.
• Instill Brex’s values to influence a customer-first mentality.
• Assess performance and knowledge retention to inform ongoing delivery and quality assurance strategies.
• Serve as a partner and expert in the development of new learning experiences.
• Take disciplinary action for employees that fail to meet expectations (e.g., attendance, performance).

Requirements

• Bachelor's degree in a relevant field or equivalent work experience
• Deep understanding of credit risk management concepts, methodologies, regulations, and industry best practices. Up-to-date with the latest trends and developments in the field
• Models quality assurance methodologies, tools, and processes as they relate to financial services, and is well-versed in industry standards and regulations governing quality assurance specifically within credit and risk management
• Exceptional written and verbal communication skills
• Strong understanding of adult learning principles and training delivery methodologies
• Experience with cross-functional collaboration and stakeholder management
• Skilled at identifying performance opportunities and providing actionable coaching
• Ability to manage multiple projects and priorities simultaneously
• Proficiency in using learning management systems
• Strong organizational and time management abilities
• Demonstrated ability to work in a fast-paced, dynamic environment
• Ability to adapt to change quickly and effectively 

Bonus

• Master's degree in a relevant field
• Experience in the fintech or call center industries or a similar fast-growing startup environment
• Experience with instructional design methodologies and authoring tools

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.