Senior Lead - Operational Performance & Excellence

<div class="content-intro"><p><strong><em>🚀 We’re on a mission to make money work for everyone.</em></strong></p> <p>We’re waving goodbye to the complicated and confusing ways of traditional banking.</p> <p>After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as&nbsp;<a href="https://monzo.com/current-account/personal">personal</a> and <a href="https://monzo.com/business-banking">business</a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account">joint accounts</a>, <a href="https://monzo.com/current-account/16-17">accounts for 16-17 year olds</a>, a <a href="https://monzo.com/current-account/under-16s">free kids account</a> and <a href="https://monzo.com/flex">credit cards</a> in the UK, with more exciting things to come beyond. Our UK customers can also <a href="https://monzo.com/savings">save</a>, <a href="https://monzo.com/investments">invest </a>and&nbsp;<a href="https://monzo.com/pensions">combine their pensions</a> with us.&nbsp;</p> <p>With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!</p> <p>We’re not about selling products - we want to solve problems and change lives through Monzo ❤️</p> <hr> <p>&nbsp;</p></div><p>📍 UK Remote | 💰 £90,400 - £114,250 + equity + benefits ✨</p> <p><strong>Our Data, People &amp; Operations team ⭐</strong><strong><br></strong>Our Data, People, and Operations teams are the engine room of Monzo. Together, we make sure we hire brilliant people, give them the tools to succeed, and keep our operations running like clockwork for millions of customers. We combine human empathy with cutting-edge tech, building automated data pipelines and smart models to fight fraud, scale our support architecture, and give our operational leaders clear insights into how we’re doing.</p> <p><strong>🔑 You’ll play a key role by…</strong>&nbsp;</p> <p>Driving how we measure, understand, and elevate performance across Operations, you will be our custodian for team and individual performance. You’ll look beyond spreadsheets, helping teams translate data into clear, outcome led actions while aligning domain practices with global standards. Partnering across Operations, Data, and People, you’ll move us toward predictive, AI driven insights that make performance metrics effortless and actionable.&nbsp;</p> <ul> <li><strong>Set Clear Standards:<