Senior Knowledge Manager Specialist

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Highest-Rated Tech Companies for Culture and Values 2023

Great Place To Work Certified™ 2023

Best Place to Work by Built In 2023

Financial Times The Americas’ Fastest Growing Companies 2023

Deloitte Fast 500 Companies

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role:

Are you an experienced Knowledge Management (KM) professional with a passion for technology and a desire to shape the future of our rapidly growing Support organization? We are in search of a tech-savvy Senior KM Specialist to join our team and play a pivotal role in building and executing a technology-centric KM framework for our Global Support organization. 

As the Senior KM Specialist, you will elevate our roadmap to new heights, manage multiple KM-focused projects, and lead a small team of KM specialists. Additionally, you will play a vital role in educating and fostering a culture of knowledge-sharing throughout the broader organization.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will:

• Take ownership of the KM roadmap and actively manage the completion of projects within the roadmap.You will be responsible for project planning, coordination, and successful delivery.
• Develop, implement, and own KM processes and standards 
• Lead multiple KM-based projects 
• Create and monitor KPIs to evaluate KM effectiveness and regularly communicate results and opportunities to the organization.
• Identify and implement enhancements in our KM processes and technology, guided by KM KPIs.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor's degree in a related field
• 5+ years of KM experience, with a solid foundation in self-service chatbots and AI platforms, dynamic troubleshooting workflows, and KM analytics and KPIs.
• Proficient in project and program management, with a demonstrated ability to manage multiple projects simultaneously.
• Experience in managing or mentoring a small team, facilitating their development and alignment with organizational goals.
• Proficient in one or more CMS or KMS system

An ideal candidate also is: