Senior IT Technical Support

About the Organization

ClimateWorks Foundation is a global organization committed to our mission: to end the climate crisis by amplifying the power of philanthropy. Since our founding in 2008, we have awarded over $1.3 billion in grants to more than 600 organizations advancing climate solutions around the world. We helped grow the field of climate philanthropy to where it stands today, establishing infrastructure, global networks, and momentum for continued growth. Through our Global Programs and Services, we equip philanthropy with global knowledge, networks, and solutions to drive climate progress.

Scaling solutions: Our collaborative Global Programs — focused on solution areas including carbon dioxide removal, cooling, industry, transportation, and more — produce results that are bending the greenhouse gas emissions curve. From the U.S. to Europe, China, Brazil, and beyond, we collaborate with a diverse community of funders, NGOs, and climate leaders to accelerate just and equitable climate solutions.

Guiding and supporting funders: Our Global Services provide funders with comprehensive resources to assess, build, evolve, and execute high-impact climate-giving strategies. Our Global Intelligence service equips funders and the climate community with climate insights to pinpoint opportunities for impact and philanthropic insights to help identify investment priorities. We facilitate Global Collaborations that enable funders to increase individual and collective impact. Our Global Grantmaking services enable funders to invest in climate solutions around the world.

Fostering collaboration, exploration, and growth: Our collaborative approach and commitment to learning ensures that we continuously explore innovative ideas and emerging opportunities — all with the aim of scaling philanthropy-supported initiatives to help end the climate crisis.

As experts in climate science, public policy, economic and social analysis, and strategic philanthropy, ClimateWorks’ staff understands the multi-faceted challenges and opportunities of climate change. We are researchers, strategists, collaborators, and grantmakers who care passionately about our mission. For more information, please visit www.climateworks.org.

Department Summary

The information technology department provides global IT services including business applications, communications, networking, data security and storage, computing devices and support services

Job Summary

This position will assist the information technology department with the deployment and maintenance of the company’s hardware, software, and communications infrastructures. This position will provide senior level technical support services. The ideal candidate will have a broad and strong background in information technology supporting a variety of platforms, operating systems, and applications. This position will work closely with the information technology management team to maintain the following essential duties and responsibilities.

Essential Tasks

Technical Support and Troubleshooting:

• Provides information technology hardware and software technical support and troubleshooting services

• Responds promptly and professionally to user issues received via telephone, email, web, and internal escalations

• Be able to step back and recognize repeat helpdesk requests and provide a strategic solution to the organization wide IT issues

• Be able to take a proactive approach to minimizing the helpdesk requests. Creatively implementing solutions that will allow the user community to be more technically self-sufficient

• Manages and optimizes the helpdesk tracking system

• Provides technical support for the Foundation’s numerous systems including online collaboration, messaging, conferencing, hybrid communications, teleconferencing, audio visual systems, and computing devices

• Document incidents and service requests in support tracking system in a clear, concise, and understandable format

• Performs advanced system troubleshooting to resolution on infrastructure services such as DNS service, IP/DHCP addressing, MFA, wired and wireless network access

• Experience with network troubleshooting tools and issues such as dns, ip config, ping, trace route, bandwidth speed test, and different connectivity media types

• Provide primary audio-visual technical support and training as necessary in remote locations, hybrid setups and on-site events and meetings

Application training and support:

• Provides information technology orientation and training on software applications, operating system usage (Microsoft Windows, Apple macOS), Microsoft Office, Adobe Acrobat, Box, Slack, Zoom, and other business applications

Computer and