Senior IT Systems & Security Specialist

About Hearth

Hearth is a Fintech company helping home improvement contractors grow and manage their business. Our SaaS platform provides over 14,000 contractors the financial tools they need to close more business, including financing solutions, invoicing, payment collections, insurance products, all in one, modern system designed specifically for the home improvement industry.

Backed by 8VC, Founders Fund, and other prominent leaders in Silicon Valley, Hearth has raised over $50M and is one of the fastest growing companies in the home improvement space.

The Mission

To us, the home improvement contractor is a true embodiment of the American Dream – skilled craftspeople who choose to start their own business to build a better life for their families and their communities. 

While home improvement professionals power a $500 billion per year industry and protect the homes of millions of Americans, they are typically overlooked by Wall Street and Silicon Valley, and are one of the most underserved, undercapitalized, and written-off segments of entrepreneurs.

We built Hearth to tip the odds of success in their favor. Hearth is a seamless digital toolkit that helps home improvement pros win more projects, grow their sales, and save time running their business. In the last six years, we’ve built an industry-leading technology platform (Financing, Payments, Quotes, Contracts, and Banking), work with over 15,000 contractors, and have funded over $500 million in additional projects for home improvement pros. And, we are just getting started.

The Opportunity

We're seeking a Senior IT Specialist with security experience to elevate our operational excellence and security posture. This high-visibility, cross-functional role extends beyond traditional IT support. You will be instrumental in:

• Leading IT Security & Compliance: Own our IT security posture, ensuring SOC 2 compliance and proactive vulnerability management.
• Optimizing Critical Systems: Drive efficiency in key platforms like Rippling, Salesforce, Google Workspace, Dialpad, Atlassian Jira Service Management, and Slack, directly supporting our revenue-generating teams.
• Enhancing Employee Productivity: Provide white-glove technical support and optimize tools to create a seamless, secure work environment.

We're looking for a proactive problem-solver with a security-first mindset, deep expertise in macOS administration, and hands-on experience with cloud-based enterprise tools. Your passion for the Apple ecosystem and commitment to operational security will be key to our continued success.

This role is a remote opportunity - expectation is for this role to work during core business hours of 8am-5pm CST.

What You'll Do

• Security, Compliance & SOC 2 Readiness: Serve as the IT lead for all security initiatives, manage SOC 2 technical controls, and maintain compliance platforms like Vanta.
• Revenue Team Systems Support: Act as the technical partner for Sales and Customer Success, optimizing Salesforce, and Dialpad for pipeline generation and customer success.
• Systems Administration & IT Operations: Own the full lifecycle of company devices (macOS focus), manage core platforms (Rippling, Google Workspace, Jira, Slack, etc), and drive automation for scalability.
• Process Improvement & Operational Excellence: Build documentation, deploy Jira automations, and recommend tools to enhance productivity and mitigate risk.
• Employee Experience & Support: Deliver exceptional support, lead training, and partner with People Operations for seamless device provisioning.

Who You Are

• 4+ years in IT administration within fast-paced startup or SaaS environments with deep expertise in macOS fleet management.
• Proficient in Rippling or similar HRIS (device inventory, identity management).
• Experience working with Salesforce (troubleshooting, user permissions, integrations).
• Mastery of Google Workspace, Jira Service Management, Slack, and Dialpad.
• Proven experience driving SOC 2 audits or similar compliance frameworks, with familiarity with Vanta or equivalent platforms.
• Thrive in ambiguity, adapt quickly to changing priorities, and capable of autonomous project management.