Senior IT Operations Specialist

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

About the Role

We’re looking for a founding IT Operations Specialist to join Clipboard Health and take on a pivotal role in shaping the future of our IT operations. As the first hire in this function, you will have the unique opportunity to build and implement IT systems, processes, and strategies from the ground up. Collaborating with teams across the organization—including People Operations, Engineering, and Legal—you will be instrumental in creating a seamless tech ecosystem and delivering exceptional operational support.

This is a 100% remote role, open exclusively to individuals who are legally authorized to work within the United States.

Salary 

$100,000 - $160,000 depending on location and experience.

Key Responsibilities

• Application Access Management
  Oversee and manage access to third-party applications across the organization, ensuring seamless integration with SSO providers and maintaining secure access controls.
  
  
• Technical Configuration & Integrations
  Manage the technical setup and configuration of applications, including integrating third-party tools with platforms like Google Workspaces and Slack, setting up domains for new entities, and more.
  
  
• Automation
  Identify opportunities to automate routine corporate activities to improve efficiency and reduce manual workload.
  
  
• User Support & Troubleshooting
  Provide timely and effective support to users experiencing issues with our applications, including login difficulties, email deliverability problems, and other technical challenges.
  
  
• Onboarding & Off-boarding
  Oversee platform onboarding and off-boarding processes related to third-party applications and tools.

Requirements 

Need to Have (Skills):

• At least 5 years of experience in IT Operations, or a similar role.
• Understanding of SSO, SAML, and third-party application integration.
• Experience with administrating Google Workspaces.
• Proficiency in troubleshooting technical issues and providing remote support.
• Ability to take an ambiguous task or problem and create a clear plan of action.
• Ability to write clearly in all types of communications, including correspondence with internal stakeholders and third-party vendors through documents, Slack messages, emails and more.

Need to Have (Values):

• High Technical Aptitude - You possess the technical aptitude to answer IT questions quickly and comprehensively. If there is a question beyond your knowledge, you utilize reliable tools and resources to find the guidance needed to resolve the issue. You are constantly finding ways to upskill your knowledge.  
  
  
• Curiosity - You strike the right balance between asking all the necessary questions to make a decision, and being willing to make a quick decision (when required) without having as much information as you’d like. When you notice a clue, you don’t ignore it, but instead, maniacally run it to the ground.
  
  
• First Principles Thinking - We don’t follow suit and build what others are building - we build something new and better. We work backward from data, feedback, and information to create the best solution possible, even if it means starting over f