Senior IT Engineer

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health is seeking a Senior IT Engineer to join our IT Engineering pod. This individual contributor role is responsible for building and securing the foundation of our internal IT infrastructure with a focus on identity architecture, endpoint management, systems integration and automations. You will own and improve critical platforms like Okta, Jamf, Intune and Google Workspace, driving automation, stability, and scalability across our IT environment. This is a high-impact, hands-on technical role ideal for someone who thrives in fast-paced startup environments and is passionate about security, operational efficiency and enabling rapid growth. This position is based in either our New York City or Nashville office, with an on-site presence required four days per week.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Redesign and maintain Charlie Health’s identity architecture using Okta, Google Workspace and Microsoft Entra
• Manage and optimize endpoint management platforms (Jamf Pro and Intune) for macOS and Windows environments
• Implement and enforce secure device trust workflows, including support for certificate-based authentication
• Deploy and operationalize Jamf Connect across the organization
• Support phased rollout of Google Managed Chrome with Context-Aware Access for enterprise-wide DLP
• Drive systems automation and integrations using tools like Workato to reduce manual IT labor
• Serve as Tier 2/3 technical escalation for identity, endpoint, and integration-related issues
• Mentor junior IT Engineers and contribute to cross-pod collaboration with IT Asset Management and Service Delivery

Requirements

• Bachelor’s degree required; engineering, computer science, or IT-related field preferred
• 10+ years of experience in IT systems engineering or infrastructure roles
• Hands-on experience with Okta, Google Workspace, Microsoft Entra ID / AD, Jamf Pro, and Intune
• Proven ability to design and manage secure, scalable identity and endpoint architectures
• Experience deploying and managing SSO, MFA, RBAC, and device trust workflows
• Strong troubleshooting, documentation, and cross-functional collaboration skills
• Must be authorized to work in the United States
• Must be able to work on-site four days per week in NYC or Nashville

Nice to Have

• Experience with Workato or similar low-code automation platforms to drive operational efficiency
• Experience designing or maintaining SaaS integrations across HRIS, identity, and productivity platforms
• Background in high-growth startups or scaling IT in fast-paced environments
• Experience supporting teams in healthcare or other regulated industries (e.g., HIPAA)
• Certifications such as: Okta Certified Administrator or Professional, Jamf Certified Admin or Expert, Google Workspace Admin or Collaboration Engineer, GCP Cloud Digital Leader or Associate Cloud Engineer, Microsoft 365 Certified or CompTIA Security+, Network+
• Familiarity with ITIL v4 or similar operational frameworks

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.