Senior IT Applications Analyst

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Sr. IT Applications Analyst

This role is primarily responsible for Deployment, Supplier Enablement, Stakeholder management, Catalog Support, grief resolution along with developing and testing Artificial Intelligence (AI) use cases in the Americas Region for Caterpillar Indirect Procurement systems.

Primary Solutions for GFSD Digital Excellence Team Includes:

• Guided Buy – GEP SMART

• NextGen – Coupa

Secondary Solutions:

• Third Party Labor – IQ Navigator / Beeline

• My Caterpillar Travel Expense (MCTE) – SAP Concur

• Expense and Procurement Card Programs

This position will help support the internal Indirect Procurement organization as well as key stakeholders across the enterprise.

What You Will Do: 

• Collaborate effectively with colleagues, customers, and suppliers at all levels.

• Demonstrate ERP, ETL, Database, Artificial Intelligence and Project Management skills required to collect, compile, assimilate, communicate, and maintain information as required.

• Assess and recommend solutions.

• Maintain the highest level of ethical and professional standards within this diverse global organization.

• Help customers with configuration, deployment, testing, communication, change management, Artificial Intelligence, supplier enablement, catalog support, master data collection, training, troubleshooting, grief resolution, and hyper care-related activities.

What You Have:

• 4-year college degree.

• Progressive experience with cloud-based ERP deployments.

• Familiarity with AI

• Great attitude to learn and develop AI models.

• Cloud database and middleware technology experience

• Requires effective communication skills – both oral and written.

• Must exhibit people skills and should have a collaborative work style.

• Great attitude and willingness to learn and implement innovative technologies.

Core Application Systems:

• Manages application-related issues, implications, and approaches with clients.

• Evaluates key interfaces and interdependencies among core applications systems.

Problem Solving:

• Ensures capture of lessons to be learned from a problem-solving effort.

• Use varying problem-solving approaches and techniques as appropriate.

• Contributes to standard practices for problem-solving approaches, tools, and processes.

• Develop successful resolutions to critical or wide-impact problems.

Requirements Analysis:

• Plays an active or leading role in recording and storing requirement documents in various forms.

• Produces detailed functional and information requirements models and documentation.

System Testing:

• Verifies the proper flow of transactions across all input, output and storage channels or devices.

• Evaluates interoperability of new systems with existing systems during the beta testing phase.

• Designs processes to ensure that the system meets and maintains requirements and expectations.

Technical Troubleshooting:

• Discovers, analyzes, and resolves hardware, software, or application problems.

• Manages calls related to product features, applications, and compatibility standards.

• Analyzes code, logs, and current systems as part of advanced troubleshooting.

IT Service Management (ITSM):

• Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.

• Promotes the use of standard procedures in each function of IT services.

Top Candidates Will Have:

• Experience in Coupa procurement platform

• Knowledge of end-to-end So