Senior IT Analyst

Senior Test Analyst - Unsecured Lending

Location - Homeworking or hybrid at one of our office locations (Leicester, Bexhill or London)

Welcome to Hastings Direct – From our Group HR Director Pam Angel  

You’ll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs). As part of our expansion, we’re seeking an experienced Senior IT Analyst.

We have over three million customers, but know there’s even bigger opportunity out there and have ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 

The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you. 

Job Details

• Hastings Financial Services Limited (HFSL) has bold ambitions to be the best tech enable lender on the market and we have a unique opportunity for someone to be part of this journey.
• This role is responsible for overseeing and ensuring the smooth and efficient functioning of IT infrastructure and operations across the organization.
• You will also be responsible monitoring system performance, troubleshooting issues, supporting critical applications, and play a key role in optimizing our IT environment.
• You will take the lead on our change management processes including system upgrades, patches, and configurations to ensure system integrity and minimize impact.
• There is also a large element of collaboration within this role - you will work with security teams to ensure IT operations adhere to security standards and compliance requirements, including vulnerability management and access controls.

Skills we would love you to have

• This position requires a deep understanding of IT operations best practices, strong problem-solving skills, and experience managing complex IT environments.
• Excellent interpersonal skills with the ability to communicate with wide range of stakeholders and suppliers.
• Experience with virtualization and cloud technologies (AWS, Azure, or Google Cloud).
• Proficiency in automation and scripting (e.g., PowerShell, Python, Bash).
• Knowledge of backup, recovery, and disaster recovery best practices.

What we offer  

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.  

Reward 

Salary – Attractive salary based on experience (pay reviews also completed each year) 

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves