Become a part of our caring community and help us put health first
 

The Senior Installation Administration Professional establishes and manages relationships with internal and external clients. Coordinates end to end process from the point of sale to members loaded in system, ID cards issued, claims opened for processing and certifications issued. The Senior Installation Administration Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Installation Administration Professional creates accurate and timely reporting of implementation data, status, and metrics. Serves as the control point for all requirements gathering and dissemination of information to functional areas. Leads post-implementation stabilization process, if applicable. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact
 

Required Qualifications

• 3 or more years of experience with Medicare and/or health insurance knowledge

• Previous client or project management experience

• Client Management/Client Facing Experience

• Ability to effectively communicate with leadership and peers, inside and outside the organization, both verbal and written

• Strong Presentation Skills

• Strong organizational skills, with the ability to handle multiple priorities simultaneously

• Proficiency in Microsoft Office Programs including Word, PowerPoint, Excel, Outlook and Teams

• Ability to utilize analytical thinking and determine root cause(s) and recommended solution(s) as well as identify trends for preventative action

• Strong consultative and collaborative skills working with a variety of teams and internal/external partners

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Previous relationship management experience

• Project or process management experience

• Ability to utilize analytical thinking and determine root cause(s) and recommended solution(s) as well as identify trends for preventative action

• Ability to prioritize work accordingly

• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance 

Preferred Qualifications

• Bachelor's degree or higher

• PMP certification

• Prior or current process management experience

• Experience with Aspire, CI, Microsoft Applications

Additional Information

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

·       Satellite, cellular and microwave connection can be used only if approved by leadership

·       Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

·       Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

·       Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$71,100 - $97,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our