Senior HR Generalist

 

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

 

 

Senior HR Generalist position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

The Senior HR Generalist serves as the subject matter expert and operational anchor for the HR Generalist team, overseeing the execution of core HR functions while serving as the primary escalation point for HR Generalists and Coordinators, onshore and offshore. This position is expected to independently research and resolve non-routine matters, escalating when issues require compliance, legal, or director-level judgment. This position administers and guides the full range of HR operations including employee inquiries, the complete employee life cycle, benefits and leave administration, policy enforcement, and HR project support, while providing direction, quality oversight, and functional leadership to the generalist team under the guidance of the HR & Payroll Director, US and HR Management team. 

HIERARCHY: The Senior Human Resources Generalist reports directly to the HR & Payroll Director, US. This position holds dotted-line supervisory responsibility over the HR Generalist team and serves as their primary point of contact for daily operations, task assignment, and first-level escalation. The Senior HR Generalist is distinguished from the HR Generalist by their subject matter expertise, ownership of nonroutine issue resolution, and functional leadership responsibilities. 

PRIMARY DUTIES:  

Daily Responsibilities: 

• Serves as the day-to-day functional lead for onshore and offshore HR Generalists / Coordinators, providing direction, task assignment, and operational guidance. 

• Reviews and approves HR Generalists / Coordinators work product to ensure accuracy, consistency, and compliance with company policies and procedures. 

• Conducts weekly team meetings to monitor task completion, address open items, and provide guidance and support. 

• Acts as the first-level escalation point for all HR Generalists / Coordinators questions and issues, including nonroutine matters, routing appropriately when resolution requires higher-level authority. 

• Expected to serve as the first and primary resolution point for nonroutine HR questions and issues, independently researching and resolving matters before escalation, and escalating only when issues require compliance, legal, or director-level judgment. 

• Supports the onboarding and development of new HR Generalists / Coordinators team members. 

 

 

HR Operations: 

• Performs and oversees routine and nonroutine HR functions across the employee life cycle including onboarding, offboarding, position changes, compensation actions, and leaves of absence. 

• Responds to employment-related inquiries from employees, managers, and external entities; independently resolves nonroutine matters and redirects complex or sensitive issues to the appropriate HR leadership. 

• Collaborates with managers to define job requirements and develop job descriptions for the position change process; executes changes in the HRIS system and communicates changes appropriately. 

• Maintains ass