Senior Hearing Officer

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of the Chief Administrative Officer (“CAO”) works to modernize City government and improve the efficiency and effectiveness of City services. We focus on innovating and strengthening the City’s administrative functions and enabling resident-facing departments to evaluate, plan and continually improve their service delivery.

• The following departments and functions report to the CAO: Human Resources and Talent, Office of Innovation and Technology, Procurement, Fleet, Public Property, Records, Office of Administrative Review, Bureau of Administrative Adjudication, Open Data and Digital Transformation, Contracting and Performance Management.

The Bureau of Administrative Adjudication address in person parking ticket disputes, as well as, those submitted via web and mail.

Job Description

The Senior Hearing Officer conducts in-person and ex parte hearings to review testimony and documentary evidence to resolve parking ticket disputes as well as disputes related to various booted and towed vehicles and their storage charges.

The Senior Hearing Officer has the ability to conduct training where necessary while also being positioned to join the Appeals Panel for the purposes of conducting appeal hearings of adverse decisions of the initial process.

Essential Functions

• Responsibilities include administrative review and adjudication of disputed parking tickets.
• The successful candidate will be able to evaluate documents and testimony to, within applicable law, render decisions and communicate the decision to the party making the appeal.

Competencies, Knowledge, Skills and Abilities

• All hearings require the use of the parking ticket data base for research of imaged documents, photographs, the transactional history, the citation itself and the entry of the Hearing Officer’s decision to uphold, reduce or dismiss any charges.
• Ability to quickly obtain information from a relational data base; have good personal computer and keyboard skills.
• Ability to familiarize, understand and retain knowledge of Title 12 of the Philadelphia Traffic Code.
• Ability to note decisions in a clear, concise language which are obtained as part of public record.

Work-Life

Working hours are generally 37.5 hours per week. Our team is currently hybrid with both virtual and in-office days, however the position can opt to come in the office each day if desired

Qualifications

Applicants must have:

• A high school diploma; Bachelor’s Degree a plus.
• Excellent customer service and communication skills.
• Ability to work and make sound decisions in a stressful and very fast paced environment.
• The ability to master all aspects of various hearing types.
• Ability to work independently with a limited or reduced support staff.

For considered eligibility, the candidate will have:

• completed no less than 2 years of service as a first level Hearing Officer; or
• The equivalent to 5 or more years of experience operating a parking management system, communication and translation of such a system within the public sector.
• Prior exposure to /experience with Title 12 of the Philadelphia City Code or its relation to immobilized and impounded vehicles and their release preferred.

Additional Information

TO APPLY: Interested candidates must submit a resume.

Salary Range: $55,000 - $60,000 

Did you know?

• We are a Public Service Loan Forgiveness Program qua