Senior Genesys Cloud CX Developer

Company Description

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

Job Description

We are looking for a Senior Genesys Cloud CX Developer to join our team, who will help us work on solutions and implement technologies that will improve user experience.

Responsibilities:

• Be the direct point of technical contact to provide high-quality consultancy for Genesys solutions to customers
• Develop and maintain integration and cloud solutions
• Design, create and/or troubleshoot and support Genesys products
• Develop, maintain, implement and support complex Contact Center solutions involving web services
• Contribute to the solution architectural design, amongst other disaster recovery and high availability
• Automation of deployment and migration tasks
• Conducting technical knowledge transfer sessions for members of customer teams and other Genesys PS Consultants
• Contribute to the Genesys contact center switchover to production state

Qualifications

• 3+ years of Genesys Cloud development experience in contact center solutions
• Strong experience in Genesys solutions and its products and technologies
• Experience in communications with customers representatives
• Be able to focus on client's needs
• Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-pf-the-art call center solutions.
• SDLC lifecycle for code deployments and experience working with Git repositories
• Familiarity with implementation and release management
• Experience with Waterfall and/or Agile methodologies
• Bachelor’s degree or relevant educational or professional experience

Additional Information

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.