Senior Financial Operations Analyst

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Are you passionate about operations and finance? Are you a people person with excellent organizational and communication skills? Do you thrive in a fast-paced environment with a diversity of challenges?

Appian’s Customer Success Operations team is growing! This role demands someone with comfort in both business and finance and an interest in translating between the two. We are looking for someone who is quick, enthusiastic and has an extremely high level of attention to detail. There is a huge opportunity to make a significant impact on the business. If you like to look at things from different angles and come up with great solutions, this is the role for you!

This role is based at Appian's Headquarters in McLean, VA. Employees hired for this position will have the opportunity to work in a flexible, hybrid environment. We're targeting candidates who can reliably join us in office 3 days a week -- if you are not already located in the DC Metropolitan Area, your willingness to relocate will be a contingency for this position.

To be successful in this role, you will:

• Support, advise, and educate to Directors, Project Managers and VPs in the project and organizational budgeting, forecasting, and Estimate-at-Completion (EAC) process
• Track, report, and analyze program spend compared to funding and contract values
• Collaborate with Appian’s billing department to ensure the timely and accurate processing of invoicing to our clients 
• Perform extensive and detailed planning, reporting, and analysis on key performance metrics for CS; provide recommendations and advisory to supervisor and key stakeholders based on analysis; develop analytical tools in MS Excel or other tools 
• Partner with key stakeholders across Customer Success and other areas of the organization to support the financial and operational management and processes of Customer Success projects and business areas
• Lead the development of financial processes and reporting vital to the operation of the Customer Success organization
• Responsible for financial reporting and analysis, revenue and profit forecasting, utilization analysis and business management duties as necessary
• Lead and assists in program financial duties including project labor costing and relevant SOW analysis, bill rate analysis and FFP percentage of complete revenue recognition
• Serve as Project Leader/Project Manager on special projects and operational initiatives of medium to high complexity; gather requirements, align stakeholders, create and manage to schedule, provide progress reports, and manage project to completion 
• Build out and conduct best practices including Budgeting, Forecasting, Timesheet Compliance, and other relevant training for new managers

Basic Qualifications:

• You have 2-4 years of financial analysis, project finance, project control, finance operations, or corporate finance-related experience in a professional services/consulting organization. 
• You display leadership skills, are proactive and have great communication skills to support business stakeholders at different levels and across functional areas of an organization
• Experience working for a Federal Government Contractor is preferred
• You are a numbers person who has a passion for the financial success and financial planning, and reporting of a growing global company
• You have experience with Salesforce, OpenAir, Projector and/or related systems
• You are educated with a Bachelor’s degree in Finance, Accounting, and/or related field
• You have strong analytical and problem solving skills for planning and budgeting processes
• You possess an expertise in creating and manipulating Pivot Tables and using other Excel formulas
• You are a fast learner who can work independently with little direction

Some of the tools and resources we will equip you with include:

• Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions l