Senior Field Service Technician

As Field Service Technician for Shick Esteve - a Coperion brand, you will provide hands-on technical assistance, installation, startup, troubleshooting, maintenance, repair, refurbishing, upgrades, and training at customer sites or remotely. This role offers an exciting opportunity to travel extensively, work directly with industry-leading equipment, and make a significant impact by helping our customers optimize their operations. If you enjoy working independently, solving complex mechanical and electrical challenges, and delivering outstanding service, we want to hear from you!

• Sign-On Bonus: $3,000 (Paid after 90 days)

• Location: Candidates can be located anywhere within the continental US and live within 1 hour of an international airport.

• Travel: 75%, including domestic and potential for international.

Work You’ll Do:

• Technical Support: Provide technical support for automated factory equipment, including troubleshooting, diagnostics, and repairs. Respond to service requests and inquiries from clients regarding equipment performance and functionality.

• Installation and Maintenance: Onsite: installation and start-up of new automated factory equipment. Maintain and fix issues with previously installed and used equipment. Train clients on routine maintenance and inspections to ensure efficient and safe operation.

• Troubleshooting: Diagnose and resolve mechanical, electrical, and software issues in automated systems and equipment. Utilize diagnostic tools and software to identify problems and implement effective solutions.

• Documentation: Maintain accurate records of service calls, repairs, and maintenance activities. Prepare detailed Trip Reports on equipment performance and service history for clients and recommend spare parts for maintaining equipment.

• Training and Support: Provide onsite training and support for clients with the proper use and maintenance of automated equipment.

• Collaboration: Work closely with engineering and product development teams to provide feedback on equipment performance and suggest improvements. Collaborate with other technicians and support staff to ensure a timely and effective delivery of the services requested.

• Safety Compliance: Adhere to all safety protocols and regulations while working on equipment. Ensure that all tools and equipment are maintained in safe working conditions.

Team: 

• You will be part of a dedicated Shick Esteve Field Services team focused on delivering high-quality technical support and service for automated factory equipment, collaborating with engineering, product development, and other support staff to enhance customer satisfaction.

Basic Qualifications:

• High school diploma or equivalent; technical degree or certification in a related field preferred.

• A willingness and ability to travel extensively—often on short notice—and spend 1-3 weeks away from home supporting customer sites worldwide.

• Valid passport, driver’s license, and a clean driving record, enabling seamless international and domestic travel.

• Proven experience as a field service technician or in a similar role, preferably in the kitchen equipment or automation industry.

• Strong understanding of mechanical, electrical, and software systems.

• Proficient in using diagnostic tools and software for troubleshooting.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills to interact effectively with clients and team members.

• Ability to work independently and manage time effectively.

Preferred Qualifications:

• Ability to lift and carry equipment weighing up to 50 pounds.

• Comfortable working in various environments, including kitchens and manufacturing facilities.

• Ability to stand, bend, and reach for extended periods.

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Who we are: 

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts,