Senior Field Quality Assurance Representative

Brief Summary of This Position 

• This Individual Contributor role is primarily responsible for leading identification and resolution efforts as they pertain to Utility product field issues. It requires a broad understanding of the Utility product, manufacturing processes, inspection requirements, installation, and function. Additionally, this position requires proficiency in Visual (VT), Magnetic Particle (MT), and Ultrasonic (UT) NDT methods. 

• This position routinely interacts with customers and third-party representatives and must demonstrate professionalism and the ability to work in potentially adversarial environments. 

• The role also supports audits, customer evaluations, and technical sales assistance as needed. 
   

Essential Functions 

• Reports to the Manager of Field Quality Assurance; no direct reports. 

• Up to 80% domestic/international travel with overnight stays. 

• Field problem identification and resolution. 

• Manage third-party contractors and technical support. 

• Perform VT, MT, and UT inspections. 

• Audit products and processes. 

• Monitor compliance with specifications and work instructions. 

• Maintain workplace safety and compliance. 

• Lift up to 50 pounds. 
   

Other Important Details about the Role 

• Determine source of quality issues and recommend remedies. 

• Oversee remedies and final inspections. 

• Support customer pre-production visits. 

• Provide on-site support for field projects. 

• Write field reports and document findings. 

• Perform simple repairs independently. 
   

Required Qualifications 

• Bachelor degree + 5 years experience, Associate degree + 7 years, or 9+ years relevant quality experience. 

• 5 years metals fabrication experience including welding plus 2 years QA/QC experience. 

• SNT-TC-1A VT Level II, MT Level II, UT Level II. 

• AWS-CWI certification.