Senior ERT Compute Engineer

Senior ERT Compute Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

We are looking for a Senior ERT Compute Engineer. This position is for an Expert level Engineer in the HPE Simplivity Hardware Engineering Resolution Team (ERT) within HPE Services, Global Support Remote. ERT engineers are responsible for resolving complex technical customer issues across HPE Compute and Storage technologies. Expert level engineers take a strong leadership role technically and situationally, requiring little Managerial oversight. Often they have wide breadth, covering multiple technical disciplines. Typically they are recognized experts in specific component areas within the team and take leadership roles within the Tierless team in those areas.

HPE Simplivity Engineering Resolution Team engineers play a key role in multi-disciplined teams supporting new and existing products and solutions. In this specific role, you will be responsible for providing engineering support of HPE Simplivity Hardware across the entire portfolio of HPE servers. This includes triaging, debugging, and resolving customer issues. You will need to commit to the position for a minimum of two years, be available to work with a globally diverse team, and take standby/after-hours work. The role requires strong collaboration with peers, partners, and managers to resolve issues to completion.

You’ll work within end to end 'Tierless' support teams, collaborating with other support engineers, passing on ideas and troubleshooting tips to progress customer problems towards resolution, in many cases taking the lead in driving those situations towards resolution as the recognized team expert in that area. You’ll do this self-sufficiently with little management intervention and should be capable of dealing with multiple component areas technically.

In this position, you will work within the ‘Tierless’ support teams, perhaps directly with the customer, for more urgent issues, to deliver the highest level of technical troubleshooting to provide solutions to the most complex, difficult problems experienced by our customers. You will work closely within the Tierless support team (ERT/PIR/Hubs/Centers etc.) to quickly resolve complex problems. You may develop tools and technical knowledge that prevent problems or significantly speed their resolution. It is expected that you increase the capabilities and self-sufficiency of your Tierless support team by sharing your component knowledge areas, developing support tools etc., thus increasing the delivery capabilities of Tierless team over time. You will also be working with product development teams to influence supportability design decisions.

This position is for an Expert level Engineer in the HPE Simplivity Hardware Engineering Resolution Team (ERT) within HPE Services, Global Support Remote.  ERT engineers are responsible for resolving complex technical customer issues across HPE Compute and Storage technologies. Expert level engineers take a strong leadership role technically and situationally, requiring little Managerial oversight. Often they have wide breadth, covering multiple technical disciplines. Typically they are recognized experts in specific component areas within the team and take leadership roles within the Tierless team in those areas.

Working relationships:

Internal:

• ER Management
• ERT/PIR engineers
• SImplivity Hardware product development engineers
• Technical Escalation engineers (TEMs)
• Members of Tierless teams

External:

•  Customers
•  3rd parties that may provide a component to a solution used by a customer
•  OEMs that may produce some components for HPE that we badge as our own

Education (degree) and professional experience required:

• BSEE, BSCS or equivalent work experience
• 6-10 years engineering experience in development and/or debugging hardware,  firmware or software problems

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