Job Posting Title:

Senior Epic Web and Services Server Administrator

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

This position supports Epic infrastructure operations across production and non-production environments, ensuring the reliability, performance, scalability, and security of critical Epic technologies. The role collaborates closely with application, infrastructure, cybersecurity, networking, and clinical informatics teams to support enterprise healthcare operations.

Purpose

The Senior Epic Web and Service Server Administrator is responsible for the installation, configuration, administration, monitoring, maintenance, and operational reliability of Epic web and service server infrastructure. This role serves as a subject matter expert for Epic infrastructure technologies and supports system performance, continuity, interoperability, and security across enterprise healthcare environments.

Responsibilities

Administers Epic Web and Service Server Infrastructure

• Install, configure, administer, and maintain Epic web and service server infrastructure

• Support Epic technologies including Web BLOB, MyChart, Interconnect, Hyperspace Web, and BCA

• Maintain Epic printing infrastructure and print queues

• Support Epic Imprivata configuration and browser allow list maintenance

Supports Interconnect, IRIS Integration, and Connectivity

• Assist with IRIS-side Interconnect configuration and connectivity support

• Troubleshoot interface and web service connectivity issues

• Coordinate with integration and database teams to ensure optimal functionality

• Validate secure communication between Epic environments and external systems

Troubleshoots and Resolves Technical Issues

• Troubleshoot infrastructure, web services, application, and connectivity issues

• Perform root cause analysis and implement long-term solutions

• Serve as escalation point for complex system issues

• Analyze logs, metrics, and system behavior to identify performance bottlenecks

Manages Secure Data Exchange and Certificates

• Support Axway Secure Transport MFT flow engineering and secure data movement operations

• Manage and maintain DirectTrust certificates supporting TEFCA, CareQuality, and eHealthExchange connectivity

• Ensure data exchange processes meet security and compliance requirements

• Collaborate with cybersecurity teams to mitigate risks

Applies Upgrades, Patches, and Lifecycle Maintenance

• Apply Epic upgrades, platform patches, and maintenance updates

• Coordinate deployment activities within change control frameworks

• Validate system stability following updates

• Maintain version control and environment consistency

Supports Change Management and Release Processes

• Participate in enterprise change control and release management processes

• Document changes and ensure compliance with governance standards

• Coordinate with stakeholders to minimize operational disruption

• Maintain deployment schedules and communication plans

Supports Business Continuity and Disaster Recovery

• Support business continuity and disaster recovery activities

• Participate in downtime planning and failover testing

• Maintain system redundancy and recovery procedures

• Ensure readiness for unplanned outages

Collaborates and Drives Cross-Functional Execution

• Collaborate with Epic application teams, infrastructure engineers, network teams, and cybersecurity teams

• Provide technical guidance and mentorship to team members

• Support cross-functional problem-solving and system improvements

Develops Automation and Documentation

• Develop and maintain scripts or automation solutions

• Maintain technical documentation and environment standards

• Establish operational procedures and best practices

• Contribute to know