Senior Engineering Program Manager - Issue Resolution & Custom Solutions

Senior Engineering Program Manager - Issue Resolution & Custom Solutions

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

Provides support and/or lead teams through the Engineering development process and implementation of company’s products. Focused on
program management of enterprise server design, development and sustenance. Has experience and knowledge on program management
skills around schedule, cost and resource management. Well versed in program management skills, presenting to executive audience around
server program status on critical issues, quality updates and new feature introduction. Ability to drive feasibility studies and work with
technical teams as well as core team members to align on solutions to complex program challenges.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Might need to represent the
organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to Junior level employees.

Responsibilities:
• Manages and leads a program involving one or more functions and project teams to drive the engineering development and
implementation process for a subsystem or component of a product or service offering.
• Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established
plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal
manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce
solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Leads and provides guidance and mentoring to less-experienced staff members.
• Single point of contact for Sustaining engineering functional teams and works as a conduit between technical engineering teams and core
team functions like product management, operations, supply chain, quality and so on.
• Leads Customer Resolution Escalations, factory escalated issues, field quality analysis and custom solutions feasibility and solution
integration.
• Regular tracking and updating Product quality analysis using AIR/AOER quality data.
• Leads the investigation on Custom Solutions from CSG team to provide respective deliverables and updates on CSG opportunities.
• Leads RFQ release to ODM partners on CSG and sustaining activities and ensure respective budgetary is tracked and updated in the
financial tracker.
• Provides approval on engineering decisions/recommendations after working closely with technical engineering teams.
• Leads post launch option qualification and approval of new features and configurations on shipping servers
• Tracks and drives open defects on sustaining platforms to closure.
Education and Experience Required:
•

Education and Experience Required:

• Bachelor's or Master's degree in Business Management/Computer Science Engineering or Electronics
  • Typically 6-10 years experience.
  • PMP/PMI certification