Senior Director, Technical Operations

Job Description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS’s Division of Energy Management (DEM) leads the City’s efforts to reduce carbon emissions from government operations. Our goals are to reduce greenhouse gas (GHG) emissions 40 percent by 2025 (40x25), 50 percent by 2030 (50x30), and 80 percent by 2050 (80x50). Additionally, DEM is tasked with completing work related to the City’s other energy-related commitments, such as pledging to install 100 MW of solar photovoltaics on City buildings by 2025. DEM works toward achieving the above goals by managing the City’s utility accounts, developing the City’s annual utility energy budget; helping our agency partners identify and pursue energy-saving opportunities at their facilities; leading energy efficiency and distributed generation projects across the City’s portfolio; and helping implement operations and maintenance best practices.

The Senior Director of Technical Operations will sit within DEM’s Operations Unit and will report to and provide essential overarching support for the Assistant Commissioner, Operations. The Senior Director of Technical Operations will oversee critical resources and business processes needed for successful delivery of projects and programs.

With wide latitude for innovation and independent decision making, the selected candidate will be charged with responsibilities including, but not limited to, the following:

Coordinate Operations Unit budgeting: Provide administrative and substantive oversight of the Operations Unit’s $3.3B five-year capital budget and $80M annual expense budget to ensure that resources are efficiently allocated, and financial commitments are realized. In partnership with the AC, Operations, and in close coordination with the Financial Analysis and Planning Team and program teams, lead the development and management of the Operation Unit’s expense and capital financial plans. Conduct financial performance reporting, risk management and continuous improvement.

Oversee Contract Management: With support of supervised staff, serve as overall business owner for more than 20 expense and capital-funded contracts for engineering and design services, operations and maintenance, and construction. Work in close coordination with DEM’s Contracts Team and Financial Analysis and Planning Unit to ensure adherence to all applicable protocols and procedures for contract management. Utilize judgement and expertise to optimize division of responsibilities between supervised staff and Operations Unit business teams.

Oversee Evaluation, Measurement & Verification (EM&V) of retrofit projects: Lead hiring and development of an Evaluation, Measurement & Verification team that will be tasked with conducting technical reviews of potential retrofit projects; conducting pre- and post-project measurements and analysis to assess realization of anticipated energy savings; and maintaining energy engineering standards and calculation tools. Oversee EM&V team activities and exercise accountability for EM&V deliverables contracted to third-party consultants.

Facilitate standardization of project management procedures: Work closely with Operations Unit program teams to refine and drive adoption of uniform standards for project tracking, documentation, cost-estimating, inspections, invoicing and payment management, closeout, and overall performance management for both capital and expense portfolios.

Lead Performance Reporting: Oversee and enhance performance and compliance reporting for the Operations Unit. Regularly brief Assistant Commissioner, Operations, highlighting key achievements and