Senior Director, Strategy & Operations

About the Role: 

Brightline brings virtual behavioral and mental health care to families, when and where you need it. We are seeking a Senior Director, Strategy & Operations. This role will have a direct impact on the future trajectory of Brightline. You will not only guide key strategic initiatives but also play a pivotal role in shaping an operational foundation critical to the success of our business and the delivery of care for our members.

Why You Are Excited About Us: 

Strategic Leadership and Execution:

• Lead the design and execution of 0-1 strategic initiatives that drive business objectives and scale Brightline’s operational capacity.

• Collaborate with the executive team to develop business plans, key performance indicators (KPIs), and objectives that align with company goals and growth ambitions.

• Use market insights and competitive analysis to identify opportunities for expansion, including the development of new service offerings and entry into new markets.

Operational Excellence:

• Build, manage, and optimize operational work plans that ensure efficiency, scalability, and high-quality service delivery across all touchpoints.

• Work cross-functionally with teams including product, engineering, data science and clinical operations to build systems and processes that enable us to meet ambitious goals.

• Ensure continuous improvement of operations through data-driven decision-making, proactive problem-solving, and the introduction of innovative, scalable solutions.

Cross-functional Collaboration:

• Serve as a critical connector across Brightline’s teams to ensure alignment and execution of strategic priorities.

• Partner with product, engineering, clinical, and customer experience teams to build, implement, and refine scalable products and processes that address core business challenges.

• Collaborate closely with finance and growth teams to manage resources, optimize budgeting, and ensure operational efficiencies that support sustained growth.

Data-Driven Decision Making:

• Analyze key operational data to develop strategies that accelerate progress, identify areas for improvement, and enhance operational effectiveness.

• Use data to set priorities, monitor progress, and assess the success of initiatives, ensuring that operations run smoothly and deliver measurable outcomes.

• Drive operational insights and continuous feedback loops to ensure agility and responsiveness to changing market dynamics.

Why We Are Excited About You:

• 10+ years of experience in business operations or strategic leadership roles, preferably in high-growth companies, exposure to consulting/government a plus.

• Proven ability to lead within a complex and fast-moving environment, balancing strategic vision with hands-on execution.

• Strong data acumen, you thrive on solving ambiguous problems by digging into data to uncover insights and inform decisions.

• Track record of building and scaling operational processes, ideally within the healthcare, technology, or digital health sectors.

• Exceptional communication skills and experience leading cross-functional teams toward a common goal.

• Ability to manage multiple priorities with a calm, results-driven approach in high-stakes environments.

• Previous experience managing a team, and managing projects across multiple departments and teams. 

• A passion for improving healthcare outcomes through innovative digital solutions and a strong alignment with Brightline’s mission to support families' mental health.

Total Rewards:

Insurance:

• Medical + Dental + Vision + Disability + Life Insurance 

Time off:

• 14 Paid Holidays +  Flexible PTO +  Sick Days + Parental Leave 

Stipends/Reimbursements:

• Learning and Development Reimbursement

• Health and Wellness Stipend

• Home Office Reimbursement

Financial Wellness:

• 401k

• Stock Options

Community:

• Remote, community-focused culture

• Company wide meditations

• Group workouts hosted by Brightline employees!

• Company Offsites

Compensation Philosophy:

• At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust mark