Senior Director-Quality

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. 

Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner!

Hours 

• 8:00 am – 5:00 pm (Mon-Fri) Onsite with Flexibility

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States is $200,860 - $266,081.20. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria. 

Join Our Team as a Senior Director-Quality! 

The Senior Director, Quality is responsible for defining and implementing the strategic vision quality initiatives in Supplier QA, Manufacturing QA, Design QA, Customer QA, and QMS across S&C. This role ensures that all products and services delivered align with or exceed customer expectations. By leveraging cross-departmental collaboration and advanced quality methodologies, this position drives initiatives that enhance customer satisfaction and leverages advanced data analytics to drive decision-making. They lead a team to monitor product health, implement quality metrics, and deliver actionable insights to enhance customer satisfaction and product reliability.

Key Responsibilities:

• Quality Strategy: Develop and execute a global strategic roadmap for quality initiatives, aligning organizational goals with customer satisfaction metrics. Leverage customer feedback to influence company-wide quality objectives.

• Manufacturing Quality Engineering: Global alignment and improvement of inspection and quality management across all manufacturing locations and value streams.

• Cross-Functional Quality Leadership: Partner with engineering, manufacturing, and supply chain teams to integrate customer requirements into product and process design. Ensure cross-functional alignment on quality standards and deliverables.

• Customer Escalation and Resolution: Oversee the resolution of critical customer quality issues, ensuring timely and effective corrective actions. Lead high-visibility projects to address systemic quality challenges and foster trust with key stakeholders.

• Supplier Quality Global Leadership: Align S&C activities to industry best practices to reduce supplier PPM.

• Design Quality Engineering Leadership & Alignment: Develop and oversee the implementation of quality in product designs, ensuring the application of APQP (Advanced Product Quality Planning), including Critical to Quality (CTQ) features in alignment with organizational standards and customer requirements.

• Quality Metrics and Continuous Feedback: Implement robust mechanisms for capturing and analyzing customer quality data, including satisfaction surveys and product health metrics. Translate insights into actionable strategies for improvement.

• Subject Matter Expertise: Serve as a subject matter expert in Quality Engineering staying abreast of industry best practices, standards, and technological advancements and ensuring the greater quality function is well-versed in the latest quality methodologies and tools, facilitating a high level of technical proficiency.

• Root-Cause Analysis: Lead an advanced problem-solving process that uses various systematic techniques to identify root causes of quality issues, communicating necessary enhancements to cross-functional teams to implement effective countermeasures.

• Continuous Improvement: Analyze quality feedback and metrics to identify trends a