Senior Director, Program Implementation Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Sr. Director, Program Implementation Management will be responsible for the overall planning, technical readiness and management of teams supporting Comcast Business’ most strategy Enterprise & upper Mid-Market customers. Provides leadership and direction for diverse technical and program teams and functions. Partner with teams across operations, engineering, and leadership to align resources and achieve program success. Additionally, they will oversee the management of multiple complex programs, ensuring adherence to budgets, timelines, and performance metrics. The role is pivotal in delivering operational excellence, technical oversight and readiness, ensuring customer satisfaction, and aligning programs with the organization's strategic goals. Experience in service delivery, particularly in B2B telecommunications, and distributed network operations is highly valued for this role.

Job Description

Core Responsibilities 

• Oversee the management of multiple complex programs, ensuring adherence to budgets, timelines, and performance metrics. 

• Develop and maintain customer relationships, serving as a trusted advisor and advocate for client needs. Deliver exceptional customer experiences while aligning with organizational goals. 

• Work closely with Sales operations and pilot team and evaluate solutions and provide technical recommendation and dependencies to the service delivery team. 

• Partner with teams across operations, engineering, logistics and leadership to align resources and drive effective solutions to achieve program success. 

• Proactively address program challenges and operational inefficiencies. Reviews successes and failures of completed projects.  

• Directs project teams in the development and implementation of project plans. 'Instructs team on project-specific assignments. 

Qualifications 

• Proven track record in leading complex programs and high-performing teams in technical, operational, and customer-facing roles. 

• Strong background in service delivery, provisioning, telecommunications, and general network topology, including configurations and operations, is highly valued. 

• Technical Expertise: Solid understanding of networking equipment such as routers, switches, and access points. 

• Customer Models: Proficiency in delivering services to both corporate and franchise customer models, ensuring tailored solutions and seamless execution. 

• Systems Knowledge: Familiarity with tools and platforms such as Jira, Salesforce, MS Project and Service Now, Tableau to enhance project management, tracking, and customer relationship management. 

• Current experience in upper-mid market/Enterprise B2B service delivery highly preferre

• Excellent leadership, communication, and negotiation skills 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusias