SENIOR DIRECTOR, PROCESS INNOVATION

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

Relocation Provided:

Job Posting End Date:

December 9, 2024

Shift:

Job Description Summary:

Position Overview:
The vision for Enterprise Services is to make services Simpler, Better, and Faster…at Optimum Cost.  Doing so provides a competitive advantage for the Company and System.  We seek a highly motivated and detail-oriented Process Innovation leader to join the Enterprise Services (“ES”) Strategy & Operations team.  The Sr. Director, Process Innovation will be responsible for maintaining and enhancing insights on the Enterprise Services global Services Catalogue, leading a Process Innovation Center of Excellence / Community of Practice across services, and connecting Process Innovation with Digital and Automation opportunities.  The ideal candidate will have a proven track record of collaborating with stakeholders to design and execute global process improvements aligned with Company strategy, familiarity with end-to-end process mapping and modelling techniques, and strong communication and presentation skills to effectively communicate process recommendations to stakeholders at all levels. 

Function Related Activities/Key Responsibilities:

• 25% - Industry and Emerging Trends (Intersection of Digital and Business Services)
• 25% - Process Innovation COE, Product Management, Process Innovation Playbook / Toolkit
• 50% - Cross-Functional Process Mapping and Connector to KO Intelligent Automation team

Key Responsibilities:

• Industry and Emerging Trends (Intersection of Digital and Business Services)
  • Serve as internal subject matter expert on emerging trends, technologies, and process methodologies in Business Services that can drive leapfrogging results for Enterprise Services and TCCC.
  • Develop and curate relationships with leading Industry Associations and other Business Services Organizations for mutual learning and sharing of best practices.
  • Develop and host programs and workshops to educate employees on Product Management and Process Innovation best practices.
  • Identify and drive implementation and adoption of process methodologies and technologies that advance digital enablement across Enterprise Services.

• Process Innovation Center of Excellence: 
  • Lead Innovation Center of Excellence for Enterprise Services with direct leadership responsibility for two process analysts collaborating across hubs with over 30 service lines.
  • Document existing Services provided and related operational / performance metrics.
  • Orchestrate a community of practice for Process Innovation in Enterprise Services.
  • Co-create (with other optimization leads), a playbook for Product Management, Process Innovation, Process Mapping, Digitization, and Automation.
  • Develop a Process Innovation roadmap that connects back to Enterprise Services plans for TCCC’s Digital Council, Capabilities Council, Long Range Plan, and Annual Business Plan.

• Cross-Functional Process Mapping and Connection to Digital Solutions:
  • Lead cross-functional teams in identifying Process Innovation opportunities focused on the Enterprise Services Catalogue.
  • Utilize a structured problem-solving approach to challenges shared by stakeholders.
  • Leverage technology to deliver process mapping documentation, including standard operating procedures and workflow diagrams. 
  • Engage in “look-back” process audits to evaluate the effectiveness of changes.  Track the impact and value of processes improved.
  • Accelerate support for Automation opportunities with Digital & Technology Services.

Education Requirements:

• Bachelor’s degree or equivalent experience required.
• Preferred: MBA, Masters in business or finance, and / or Professional Certification

Related Work Experience:

• The ideal candidate will have at least 7 years of experience in roles of increasing responsibility including strategy, consulting, planning, financial analysis, audit, and operational roles. 
• Candidates must have demonstrated experience in owning and improving a global process.
• Experience working internationally (though not necessarily living overseas) is preferred, as this position has to deal daily with stakeholders around the world. 

Skills & Competencies:

• Superior analytical skills with the ability to collect, analyze interpret complex data.
• Ability to de