Senior Director, People Operations

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

The Sr. Director of People Operations is essential in shaping the future of our workforce and driving transformation as we grow. This high-impact leadership position sets the strategic direction for People Systems, Analytics, Project Management, and Shared Services, focusing on evolving and scaling our operations to meet the demands of a dynamic organization.

In this role, you will blend creativity, technical expertise, and strong interpersonal skills with a proactive approach. You will lead a global team of over 15 individuals, including managers and analysts, and be responsible for optimizing and transforming HR systems and processes. Additionally, you will design and implement a comprehensive data analytics strategy that provides actionable insights to our leaders, empowering informed, data-driven decision-making.

The ideal candidate is a seasoned leader with extensive experience in HR systems, global operations, process transformation, and continuous improvement. Your contributions will enhance efficiency and effectiveness while laying the groundwork for sustainable growth.

• Build and manage the Shared Services operational infrastructure, focusing on scalable support models to enhance agility, efficiency, and employee experience.
• Collaborate with Business Leaders and People Leadership Teams to refine HR processes and systems, identifying opportunities for standardization and automation while accommodating local regulations.
• Develop escalation paths for HR Ops service delivery issues and utilize metrics-based tools like Jira to assess and enhance HR service performance.
• Lead HR systems and data initiatives, including projects and implementations.
• Leverage people data to solve complex business problems and uncover actionable insights for leadership.
• Manage risks and issues with executive leadership to drive resolution.
• Direct the data team to uphold data integration, reporting, security, and testability standards.
• Optimize the HR tech stack to ensure efficiency and functionality.
• Coordinate with third-party consultants and vendors to secure quality support as needed.
• Manage relationships and collaboration among internal teams, including Talent, Compensation, Finance, and Payroll.
• Represent the HR tech team in project and stakeholder meetings, securing senior management buy-in for key initiatives and changes.
• Lead, mentor, and develop a team of HRIS and data professionals, overseeing hiring and onboarding.
• Communicate a clear vision for the People Systems and Data team, shifting its role from transactional to strategic.
• Optimize HRIS (e.g., Workday) and other tech components like Aeqium and Greenhouse to enhance efficiency and user experience.
• Develop a comprehensive data strategy to ensure the accuracy, reliability, and security of people data.
• Provide actionable insights based on people data to support informed decision-making among leaders.
• Play a strategic leadership role in the broader systems community, representing the organization and staying updated on industry trends and best practices.
• Collaborate with business leaders to understand their needs and provide effective people systems and data solutions.
• Oversee global expansion initiatives, M&A activities, and systems consolidation efforts.
  
  

WHO YOU ARE

• 12+ years of progressive global leadership experience in HR Operations at a publicly traded company with second-line leadership responsibility
• 7+ years of experience in analytics - experience leading cross-functional teams
• Extensive experience with HRIS and Payroll systems, ideally