Senior Director, Operational Services

Description

POSITION SUMMARY

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the

Catholic Social Teachings by directing activities to provide supportive services for agency staff, operations and assets. This includes direct responsibilities for all facilities, fleet, equipment, supply chain and safety/security. Catholic Charities is an EOC Employer.

ESSENTIAL FUNCTIONS:

• Supports the development of strategic plans to ensure agency facilities, equipment, fleet and other resources fully support the strategy and resultant needs of operational and administrative departments.
• Directs leadership of facilities and supply chain teams to ensure tactical planning and execution in support of above.
• Ensures appropriate levels of trained staff and volunteers remain available and provides on-going development, performance management and succession plans for the areas of responsibility.
• Assists in the development of long-range plans for facilities and equipment, including leases, landlord relationships, preventative maintenance and expansion or contraction of these when necessary.
• Collaborates with partners across the agency to ensure needs are met and communicates effectively to ensure staff is updated on any matters related to their program/center. Creatively leads in the development of solutions for problems or challenges.
• Leads safety and security initiatives, including acting as chair for the Agency Safety Committee and developing and maintaining processes, training and systems in support of safety and security.
• Supports the negotiation of contract services for the agency to address agency and program needs.
• Partners with COO and other leaders to minimize risk and support agency safety and security programs so that staff, volunteers and clients are trained, safe and that we meet all codes/requirements.
• Ensures donor, volunteer, internal and external customer satisfaction. 
• Partners with other agency departments to help create and manage project plans to support agency strategies/initiative. 
• Creates budgets for areas of responsibility, ensuring other departmental objectives are supported. Establishes and maintains financial reporting, analysis and management of resources to support delivery of budget.
• Manage data and systems, including help desk ticketing program for the effective capture, resolution and satisfaction for issues related to facilities and assets/equipment. Analyzes results, develops and executes plans for improvement of supportive services.
• Other duties as assigned.

Requirements

MINIMUM POSITION REQUIREMENTS:

• Demonstrate a passion for the mission of Catholic Charities
• Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self-control, and joy
• Catholic Charities promotes a diverse workforce and employees are not required to be Catholic.
• However, employees of Catholic Charities of Northeast Kansas must understand that they are a
• a visible representative of the Archdiocesan Church and as such will not publicly oppose the
• teachings of the Catholic Faith, nor publicly advocate for any position in conflict with Catholic
• teaching or specific positions of the Archdiocese of Kansas City in Kansas or United States
• Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or
• writing including the use of social media or other digital technologies.
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training asrequired
• 10+ years of management/leadership experience, including leadership of direct reports and in support of multiple facilities across a region
• Bachelor’s Degree preferred, in a business-related field of study or commensurate work experience
• PMP Certification preferred
• Proven track record of developing budgets, analyzing results and meeting expectations
• Proven ability to pivot priorities when necessary while maintaining course
• Proficient computer knowledge and prior experience using third-party software services that assist in managing workflow as well as generating reports, conducting analysis and making data-based decisions 
• Proficient with other computer/software include payroll processing, Word, Outlook, and Excel
• Experience working with volunteers, a plus
• High energy, positive attitude, flexibility, teamwork, initiative, and attention to detail
• Strong verbal communication, presentation, and interpersonal skills with a demonstrated ability to write clearly and persuasively
• Demonstrated ability to think strategically with a thorough understanding of strategy de