Senior Devops Engineer

Job Title:

Senior Devops Engineer

Job Description

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

JOB SUMMARY: This role is responsible for providing independent technical support for application issues and outages. The candidate will work closely with development teams, vendors, and various technology partners to ensure timely resolution of issues and application management.

Responsibilities:

• Independently provide technical support for application issues and outages, which includes interfacing with development teams and vendors via established problem tracking processes to report, track, and resolve issues within the application
• Coordinate with Technology partners (Infrastructure, Data, Development, Monitoring and Other Teams) on the day-to-day management of application life cycle.
• Perform analysis on software application functionality, manage expectations, track the intake and resolution of issues, requests, and changes through the Service Now ticketing system.
• Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
• Maintain application system documentation to include system reviews, runbooks, knowledge documents, changes, audits, and future application improvement recommendations.
• Proactively facilitate incidents, lead root cause discovery efforts and log and debug files as it relates to applications and its usage.
• Perform quality assurance testing of new application software releases and patches, deployment after the production release.
• Provide capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on the recuring alerts
• Comply with ITIL standards including, Incidents, Problem records management
• Proficient in UNIX environment and shell scripting
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
• Proficient at managing the creation and support of job scheduling functions required for the application
• Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
• Automate manual processes to improve efficiency.
• Strong communication skills
• Strong Production issue triage and troubleshooting skills
• Perform other duties as assigned

Qualifications:

• Level L2, L2.5 Application Support experience, preferably in the 6-10 years range.
• Technical Skills: Unix/Linux, any object-oriented programming experience (Java, or Python, etc.)
• Database: Oracle, Cassandra
• Monitoring tool: Splunk, Grafana, App Dynamic, OTEL
• Telecom domain experience will be an advantage
• Prometheus Certified Associate (PCA) - Preferred

The position will be posted until 03/27/2025

#LI-Hybrid

#ConcentrixCatalyst

Location:

USA Atlanta One Ravinia Drive, Suite 610

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset