Senior DevOps Engineer

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

As a Senior DevOps Engineer, you will be responsible for designing, implementing, and maintaining our cloud infrastructure, CI/CD pipelines, and automation frameworks. You will work closely with other Platform and DevOps, product, security, data, and ML engineers to ensure smooth deployments, high availability, secure and cost-effective infrastructure, and optimal system performance.

Our product engineering teams deploy to production more than 20 times a week on average using trunk-based development. We currently work in Scrumban-style 2-week sprints. Our teams work hybrid (required if in NY) and remotely across time zones but are available during core meeting hours (12PM to 5PM EST).

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and profoundly impact millions of lives, apply today.

Responsibilities

• Architect, build, and maintain AWS cloud infrastructure using Terragrunt and OpenTofu (Terraform).
• Develop and optimize CI/CD pipelines in GitHub Actions to streamline deployments and improve developer productivity.
• Automate infrastructure provisioning, monitoring, and scaling using tools like Bash, Golang, and Python.
• Implement security best practices across infrastructure and pipelines, including IAM, networking, and HIPAA compliance controls.
• Work alongside product engineering teams to deliver services that require new foundational platform capabilities.
• Drive reliability, scalability, observability, security, and cost-efficiency improvements across our deployed services.
• Provide options around key initiatives and break down work into visible and achievable milestones, delivering incremental value.
• Mentor and train other engineers throughout the organization and seek to continually improve architecture and processes
• Improve developer velocity and happiness by identifying and abstracting common functionality and listening to feedback from the rest of engineering.
• Participate in on-call rotations to ensure system availability and timely incident resolution.

Requirements

• 4+ years of experience in a DevOps, Platform, SRE, or Cloud Engineering role.
• 3+ years of expertise with AWS services (ECS Fargate, Lambda, S3, Aurora, SQS, Eventbridge, EC2, ECR, etc.).
• Strong proficiency in Terraform/OpenTofu for infrastructure as code.
• Solid experience with Linux system administration, networking, and security best practices.
• Proficiency with tools like Bash, Python, or Golang.
• Experience with CI/CD tools like GitHub Actions, GitLab CI, or Jenkins.
• Strong understanding of containerization (Docker) and orchestration tools.
• Experience with observability, monitoring, and logging tools such as Datadog, Honeycomb, Prometheus, Grafana, Loki, Sumologic, and OpsGenie.
• Proven track record of breaking down large problems and delivering incremental value to meet deadlines while providing options for long-term improvements.
• Passion for automation, scalability, and building secure, cost-effective, self-healing systems.
• Experience in handling security incidents, system outages, and performance degradations, including root cause analysis and post-mortem documentation.
• Hands-on experience participating in an on-call rotation, responding to and resolving critical infrastructure and application i