Senior Desktop Engineer

PURPOSE
• The Senior Desktop Engineer role will be responsible for the day-to-day management and support of SMC's physical endpoints. This role will involve working with other IT teams to efficiently manage the full range of physical computers & mobile devices at SMC. The senior desktop engineer uses a collection of management tools to ensure these computers are fully updated and patched. The Senior Desktop Engineer ensures SMC's computers is running and available, delivering a reliable and effective end-user experience.
ESSENTIAL DUTIES
• Provides support for current and future desktops, laptops and mobile devices
• Serve as a point of escalation for end point compute environment (physical computers and mobile devices)
• Lead regular patching and upgrading SMC’s computers and mobile devices using device management tools to deliver packaging software packages & updates
• Follow SMC IT security policies, procedures and, established standards
• Adhere to SMC’s IT change control (enablement) process
• Lead continuous improvement efforts around the end point management and support processes
• Lead the discovery of metrics to report on end point compute environment performance and effectiveness
• Work with the Infrastructure and Operations teams supporting initiatives to automate processes
• All other duties as assigned
PHYSICAL DEMANDS / WORK ENVIRONMENT
• Collaborative team environment in a shared workspace
• Carry a company-provided phone & participate in on-call rotation
• General office, computer room, warehouse, and factory areas
• Off-hours work and travel as required
• Sitting for long periods
• Minimum lifting requirements of 25 pounds
MINIMUM REQUIREMENTS
• Associate degree in Computer Science / Information Technology or relevant work experience
• 3+ years' experience in a technical support role
• 3+ years of experience with Active Directory Group Policy, Windows Administration
• Basic understanding ITSM Principles or ITIL4 Foundations certification
• A+ and / or MCSA Certification is preferred
• Experience using MECM/SCCM, Intune for managing deployments and device updates
• Familiarity with other remote device management tools (Tanium, Beyond Trust)
• Must have proficient knowledge of operating systems, network systems, and IT architecture
• Excellent interpersonal communication skills
For internal use only: IT001