Senior Design Manager, CRM Data Management
HubSpotAbout the role
About you
You’re looking to join a customer and product focused company where you’ll support a team of passionate individuals as you deliver the best product possible to help a mission driven organization Grow Better. You’re seeking an opportunity where you’ll:
- Have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
- Co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
- Be building a critical product and team within a scaling organization - we don’t have all the answers and we’re counting on you to help explore the right problems
- Be able to work where and how you work best: at home, the office, or any mix of both
About the product
The HubSpot CRM platform is an all-in one solution for companies to manage their customer relationships. It’s the foundation of data and automation that helps Marketing, Sales, and Service teams provide an exceptional customer experience. But a CRM is only as good as its data. We help customers set up, map, manage, and leverage data about their customers to help drive business success. We’re looking for a senior manager to craft and drive a cohesive vision for this experience across org lines to solve for the customer.
Here’s what success in your role looks like
- Partner with product and engineering leaders to create a shared strategy, vision, and cohesive roadmap for the future of this product area
- Establish product objectives, goals, and strategic plays to inspire teams to execute
- Drive results for a critical product area and help influence the future of the product line
- Show a commitment to building a diverse, psychologically safe and inclusive team
- Coach and develop a growing team while bringing a sense of mission and setting expectations for and driving great performance
- Be a thoughtful partner in helping UX leadership expand organizational design strategy and vision
- Work on initiatives that impact bigger systems, multiple product teams, and new product opportunities
- Deliver intuitive products - we value consumer-grade experience quality while solving enterprise problems
- Influence a large dynamic organization to help bring the team’s ideas to the world
You’ll love this role if you are
- An empathetic and supportive coach who values delivering actionable feedback and career growth guidance to help teams do their best work
- Committed to showing as a leader that you’re invested in building a diverse, inclusive, and psychologically safe work environment
- Able to collaborate and influence across disciplines and levels of an organization
- Skilled at collaborating with adjacent teams to create consistency in the product experience
- Experienced in guiding your team to identify impact that is great for customers and good for business
- Able to lead constructive critiques and have a developed sense for balancing speed, quality, and consistency of design
- Able to support a team in managing through complex scenarios to find clarity from ambiguity
- Experienced in building, managing and scaling high-performing teams
- Someone who understands how to foster team health and brings a sense of mission to the group you lead. This includes being responsible for creating a safe space for feedback, thoughtful team organization, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact
- A leader who shares our HEART values and practices growth mindset
About UX at HubSpot
Our UX team is a passionate and diverse group of ~300 product designers, content designers, researchers, and design ops folks globally who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We involve our customers in every step of our development process. We strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too.