Senior Delivery Manager

Toshiba Global Commerce Solutions is seeking a Senior Delivery Manager. The Senior Delivery Manager oversees multiple program managers across a portfolio of complex software programs, ensuring consistent delivery discipline, strong leadership, and predictable outcomes. This role enforces the delivery operating model, drives alignment across Engineering, QA, Product, and Client Delivery, and ensures each program executes with clarity, urgency, and accountability. The Sr. Delivery Manager leads leaders, developing program and project leaders, strengthening program execution, and representing Delivery with maturity, judgment, and executive presence.

Qualifications

• Bachelor’s degree or equivalent work experience required, Computer Science, Engineering, or related technical fields preferred.
• 10–12+ years in software delivery, program management, or engineering, with hands-on experience in development, testing, or production support.
• Experience managing program managers and leading multiple complex software programs simultaneously.
• Proven background in retail tech, POS, SaaS, or enterprise systems requiring high uptime and operational resilience.
• Strong grounding in SDLC, Agile delivery, CI/CD, DORA metrics, DevOps, and release planning.
• Skilled in risk management, escalation leadership, RCA, and stabilizing at-risk programs.
• Proficient in delivery tooling (Jira, Confluence, Smartsheet, MS Project) and data-driven reporting.
• Executive presence: crisp communicator, calm under pressure, strong judgment and decision-making.
• PMP, SAFe, CSM, or similar certifications preferred.

Responsibilities

1. Program Delivery & Execution

• Lead delivery oversight across multiple programs, ensuring clear plans, accurate forecasts, and reliable plan-vs-actual execution.
• Drive rigor around RAID ownership, milestone readiness, release planning, and quality gates.
• Stabilize at-risk (red/yellow) programs through structured recovery plans, daily accountability, and decisive escalation.
• Ensure predictable delivery across all programs through disciplined follow-through and early issue detection.

2. Cross-Functional Leadership

• Align Engineering, QA, Product, Client Delivery, and Support to drive delivery plans.
• Remove blockers across teams and enforce ownership, accountability, and timely decision-making.
• Strengthen cross-team collaboration and reduce operational friction through clear communication and expectation setting.
• Represent Delivery Leadership in executive and client forums, providing clarity, maturity, and a calm, authoritative presence.

3. Governance, Rhythm & Standards

• Ensure programs consistently follow delivery rhythms: regular program reviews, status updates, RAID maintenance, and decision logs.
• Validate the quality, accuracy, and completeness of program artifacts: plans, risks, communications, metrics, and executive updates.
• Enforce adherence to SDLC practices, release management processes, and delivery governance across assigned programs.
• Establish and maintain high standards for communication, escalation hygiene, and stakeholder engagement.

4. Communication & Escalation Management

• Ensure “no surprises” communication to clients and executives through proactive risk and issue escalation.
• Coach program and project leaders on communication: clear problem statements, impact definition, and action-oriented next steps.
• Serve as the escalation point for complex issues requiring senior judgment or cross-functional alignment.
• Improve communication quality across programs, raising the bar for clarity, brevity, and completeness.

5. Quality, Technical Insight & Operational Excellence

• Partner with QA and Engineering to ensure test readiness, defect management discipline, and stable release cycles.
• Review and strengthen root cause analyses, ensuring meaningful corrective actions and follow-through.
• Leverage quality data, DORA metrics, and delivery insights to drive continuous improvement and reduce rework or instability.
• Promote observability, DevOps practices, and operational maturity across program delivery.

6. Leadership & Team Development

• Lead and coach program and project management teams, elevating their judgment, communication, planning discipline, and leadership presence.
• Set clear expectations, reinforce accountability, and develop talent through direct feedback and structured guidance.
• Build a high-performing delivery culture grounded in ownership, urgency, clarity,