Senior Delivery Lead

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the Role:

The Delivery Lead ensures Camunda PS implementation engagements are delivered predictably by turning customer outcomes into a realistic delivery plan and steering execution with technical credibility—not just status reporting. They drive scope decomposition, planning and forecasting, manage change and trade-offs and keep delivery on track across Camunda, customer and partner teams. They translate between engineering and business stakeholders to align expectations, run governance and secure timely decisions. They proactively surface and mitigate risks (e.g., environments, integrations, NFRs, readiness) and escalate early to protect timeline, budget, and quality.

What you'll be doing:

•  Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan (scope, milestones, dependencies, budget) and driving execution against it

• Keep the implementation team (Camunda, customer, partners) aligned on goals, outcomes, ways of working and budget, ensuring shared accountability and focus

• Drive scope decomposition, estimation, and change control; make trade-offs explicit (scope/time/quality) and protect delivery commitments

• Own stakeholder communication: provide clear, evidence-based status, align expectations and drive timely decisions with customers, the Camunda Account team as well as with internal leadership

• Proactively identify and mitigate delivery risks and remove blockers with technical credibility

• Captures learnings from engagements to iterate on Camunda’s Professional Service delivery excellence framework

What you bring:

• 3+ years of experience in a (Technical) Delivery Lead / Project Management role in the Enterprise Software or SaaS industry

• Proven track record in leading (agile) customer-facing PS implementation engagements, aligning multi-party teams on cadence and Definition of Done and ensuring predictable increments/releases, delivered on time, on budget and to high quality while meeting customer objectives and value

• Advanced communication skills to explain complex concepts clearly and persuasively to diverse audiences, combined with empathy in customer interactions

• A strong aptitude for strategic thinking and innovative problem-solving

• Passion for solving customer challenges and driving customer success, with a strong understanding of how PS engagements in an ARR-driven enterprise software business improve retention and enable expansion

• Ability and/or willingness to use our product.

Nice-to-haves:

• Familiarity with software engineering, process orchestration and automation is a strong plus