Senior Data Team Lead

<div class="content-intro"><p style="line-height: 1.4; margin: 0;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>We’re reinventing payments.</strong> In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.</span></p> <p style="line-height: 1.4; margin: 0;">&nbsp;</p> <p style="line-height: 1.4; margin: 0;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started.</span></p> <p style="line-height: 1.4; margin: 0;">&nbsp;</p> <p style="line-height: 1.4; margin: 0;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.</span></p></div><h3><strong>The Role</strong></h3> <p>As the Senior Data Team Lead for Customer Operations, you are the strategic lead and technical architect for the data engine that keeps Dojo moving. This is a manager role designed for a "player/manager" who thrives on building high-performance teams while remaining deeply technical.&nbsp;</p> <p>You will lead a team of three Bristol-based data specialists, overseeing the data ecosystem for our core operational pillars: Customer Service, Performance Management (F&amp;P, Training, Quality), Loyalty, Change, Collections, Logistics and Supply Chain. The Bristol office is our hub for all customer contact for 150k+ businesses across Europe, supporting Dojo as a scaling business currently in 4 markets and expanding into new countries.</p> <p>Your mission is to bridge the gap between complex operational workflows and actionable data assets. You won't just manage; you will partner with senior stakeholders to challenge assumptions, refine requirements, and ensure every sprint delivers value that aligns with both Customer Ops priorities and company-wide goals.</p> <h3><strong>What You Will Do</strong></h3> <p><strong>Team Leadership &amp; Delivery</strong></p> <ul> <li> <p><strong>Manage and Mentor: </strong>Lead a team of three, focusing on day-to-day wellness, professional growth, and career development.</p> </li> <li> <p><strong>Agile Orchestration: </strong>Act as the lead for two-week sprints, gathe