Senior Data Analyst, GTM Finance

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Data Analyst, GTM Finance.

About the job

This position reports to the Director, GTM (Go-to-Market) Finance and will lead GTM data analytics and metrics reporting to identify key business trends, support GTM initiatives, and drive ad hoc analyses. You’ll work closely with GTM business partners and Finance teams to deliver impactful insights and scalable reporting solutions.

Responsibilities

In this role, you’ll:

• Own GTM Finance reporting and dashboarding to provide visibility into key performance metrics across the entire GTM organization (including Sales, Global Operations, Strategic Partnerships)
• Analyze sales productivity, pipeline trends, win rates, and revenue tracking to support accurate forecasting and establish sales targets aligned with financial plans
• Drive operational efficiency across the GTM Finance team by automating processes, optimizing dashboards, and streamlining recurring reporting
• Partner cross-functionally with GTM teams and Finance to identify business drivers, uncover growth opportunities, and improve data accuracy
• Develop reporting and metrics on Deal Desk activity to enhance operational efficiency
• Deliver strategic insights to senior leaders through clear storytelling, turning complex data into actionable recommendations
• Champion data quality and AI adoption by partnering with our GTM Strategy and Operations team, as well as our Business Intelligence team to ensure reliable, scalable reporting infrastructure
• Adapt in a dynamic work environment and contribute to broader GTM Finance initiatives as needed

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of experience in data analytics, with at least 2 years supporting GTM functions (i.e. Sales, Marketing, Operations)
• Proven ability to analyze large datasets, draw meaningful insights, and translate findings into actionable recommendations
• Comfortable working in a fast-paced, ambiguous environment with shifting priorities
• Strong strategic thinking and problem-solving skills, with a proactive, self-directed mindset
• Excellent communication skills, including experiencing presenting insights to executive leadership and cross-functional teams
• Deep understanding of Salesforce and GTM metrics reporting
• Advanced proficiency with Tableau, SQL, Looker, Excel, and Google Sheets

Desired:

• Bachelor’s degree in Data Science, Finance, Business, or a related field, or equivalent professional experience
• Experience with financial planning tools such as Anaplan
• Python expertise
• Understanding of KPIs and business models for usage-based businesses

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

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