Senior Data Analysis Specialist.

For more than 50 years, ENSCO has been providing leading-edge engineering, science and advanced technology solutions to governments and private industries worldwide.

ENSCO prides itself in creating and applying advanced technologies for mission success. We provide systems engineering, integration, and advanced technology services to transform the future safety, security, and resiliency of critical missions on the ground, in the air, in space, and in the information systems that connect these domains.

Learn more about ENSCO.

Position Description

ENSCO, Inc. is currently seeking a highly analytical and detail-oriented Senior Data Analysis Specialist to lead a team responsible for capturing, analyzing, and tracking all Service Level Agreements (SLAs) for the Launch and Test Range System (LTRS). This role requires a strategic thinker who can design and implement data collection processes, drive SLA performance monitoring, and provide actionable insights to stakeholders. The ideal candidate combines technical expertise with leadership skills and a deep understanding of enterprise service delivery metrics.

Key Responsibilities include:

Team Leadership & Strategy:

• Lead and mentor a team of analysts responsible for enterprise-wide SLA data management.

• Develop strategies for data governance, standardization, and performance measurement related to SLAs.

• Foster a collaborative team environment with a focus on continuous improvement and knowledge sharing.

SLA Management & Analytics:

• Design and oversee the implementation of data collection mechanisms for all SLA-related metrics across LTRS.

• Maintain a centralized SLA tracking system to monitor performance against contractual or internal service targets.

• Analyze SLA trends and compliance to identify performance gaps, risks, and improvement opportunities.

• Partner with service owners to define new SLAs or revise existing ones for alignment with evolving enterprise goals.

Reporting & Stakeholder Engagement:

• Develop and distribute periodic SLA performance dashboards and reports to executive leadership and operational teams.

• Translate complex data findings into clear, actionable insights tailored to both technical and non-technical audiences.

• Act as the primary point of contact for SLA data-related queries and escalations across the enterprise.

Process Improvement & Tooling:

• Evaluate and recommend tools and technologies for SLA tracking and reporting.

• Ensure data accuracy, integrity, and compliance with internal standards and external regulations (if applicable).

Qualifications Required:

• Bachelor’s degree in Data Science, Statistics, Business Analytics, Information Systems, or a related field

• 5+ years of experience in data analysis, business intelligence, or service performance roles, including at least 2 years in a leadership capacity

• Proven experience tracking and analyzing SLAs or service performance metrics in a large enterprise or government environment

• Proficiency in data visualization tools (e.g., Power BI, Tableau) and data analysis tools (e.g., SQL, Python, Excel)

Qualifications Desired:

• Master’s degree or relevant certifications (e.g., ITIL, Six Sigma, CBIP)

• Experience with service management platforms (e.g., ServiceNow)

• Familiarity with government service delivery or long-term support environments

Required Certifications: None
U.S. Citizenship Required: Yes
Security Clearance Required: Secret
Employment Type: Regular Full-time
Background Check Type: 7 Year Pre-employment 
Drug Screen Required: None
Position Contingent Upon Contract Award: No

       

 

Salary Range$90,001.60—$162,073.60 USD

 

REAL ID Requirement

This position may require the ability to access to U.S. federal facilities. In accordance with the Department of Homeland Security’s enforcement of the REAL ID Act, as of May 7, 2025, individuals must present a REAL ID-compliant form of identification or an acceptable alternative to gain entry. For a list of acceptable forms of identification, please click here.

Benefits

At ENSCO, a positive working environment and a competitive salary are only part of the reason for choosing