Senior Customer Solutions Manager, Global Financial Services

AWS is seeking a Customer Solutions Manager (CSM) to join our Global Financial Services (GFS) team to work with a leading global Tier-1 bank. As a CSM, you will help customers realize sustained business value by accelerating their cloud transformation journey and driving innovation through advanced technologies including Generative AI, data analytics, and modern cloud-native architectures.

Are you passionate about shaping the future of the financial services industry by translating customer objectives into actions that realize long-term value through innovation? Do you have the business and technical savvy to earn trust with C-level executives and project team members alike? Have you delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes?

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You are detail oriented, have excellent problem-solving abilities, and are an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and to love to reach and exceed goals.

As a trusted customer advocate, you will help a large global financial services organization understand best practices around adopting advanced cloud-based solutions — including Generative AI, modern data platforms, and cloud-native application development — and how to migrate existing workloads to the cloud. Together with the customer, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges, with a particular interest in how AI/ML technologies can transform banking operations.

As an AWS Customer Solutions Manager (CSM), you will establish a deep understanding of your customer's business vision, culture and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer's cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer's strategic goals, translate them into an executable plan, and deliver successful, often industry-changing, customer outcomes on AWS.

Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers through ambiguity and leads autonomously.

Key job responsibilities
- Cloud Adoption & Transformation: Work backwards from the customer's cloud business case to define the cloud migration / digital transformation strategy, guiding people, process, and operating model changes for customer success.
- AI/ML & GenAI Enablement: Help the customer identify and prioritize high-impact GenAI and AI/ML use cases. Guide exploration of Amazon Bedrock, large language models, RAG architectures, and modern data services to solve complex banking challenges. You will help drive transformation of customers' software development lifecycle (SDLC) with AI, and enable end-to-end workflows with Agentic AI and end-user AI productivity tools.
- People & Operating Model Change: Drive customers' people and operating model change for effective adoption of AWS. Establish education strategy to upskill technical and non-technical roles.
- Migration & Modernization: Accelerate migrations and broader adoption of AWS at scale. Partner with customers to install and mature Cloud Business Office capabilities.
- Governance & Executive Engagement: Work with customers to establish Cloud Leadership team and broader governance structures. Earn trust across all levels of the organization.
- Value Realization: Establish and manage an outcome-driven adoption plan. Report on customer maturity and adoption progress. Define success criteria and track measurable business outcomes.
- Thought Leadership: Knowledge share success mechanisms, mentor junior CSMs, and influence industry trends i