Department:

Libraries & Historical Resources

Start Here. Grow Here. Stay Here.

Join our library team as the Senior Customer Service Representative at the North Port Public Library and play a key role in supporting, library programs/projects, training staff, supporting management, and providing customer service. While the primary focus will be customer service, the Senior Customer Service Representative will also maintain the order of the Circulation Workroom, manage the tasks and duties of the Customer Service Representatives, and organize purchases that support library initiatives. Come and apply today and do what you love!

About the Position

In this role, you will...

• Assist customers regarding library services, resources, technology and programs for the assigned unit as well as the library system. 

• Implement standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.

• May facilitate in the setup of program rooms, materials, and equipment for public, library, and County events.

• Assist in materials checkout/check-in, retrieves and process reserves, billing and missing items processes as needed.

• Gathers statistical information as required.

• Participates in system-wide, agency, and county teams and projects.  

• Assists in cash management duties such as collecting fees, and Unique Management collections, including such duties as daily shift, drawer counts, and deposits as needed.

• Assists at service desks and to other sections as needed.

• Keeps abreast of developments, new trends, and innovations in libraries; applies knowledge to improve services.

About the Schedule

Work Hours:

• Full-Time - 40 Hours Per Week

• Expected to participate in all hours of operation including daytime, evening, and weekend hours (8:00 a.m. - 8:00 p.m.)  

About You

Minimum Qualifications:

• High School Diploma or equivalent education.

• 1-year experience as an Entry Level Customer Service Representative.

​Preferred Qualifications:

• 2-5 years experience in public contact customer service work.

• Proficiency in computer related to public response.

• Customer service experience working in libraries or similar settings.

Subject to Passing Substance Screening:  This position is subject to passing a pre-employment substance screening.  An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

About Everything Else

Pay:  Starts at $ 20.91/hr

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)  

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)  

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one