Senior Customer Experience Manager
PayoneerAbout the role
<div class="content-intro"><p><strong>About Payoneer</strong></p> <p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p><strong>About the role:</strong></p> <p><span data-contrast="none">Step into a leadership role where you drive customer success at the highest level! We are looking for a Lead Customer Experience Manager (EMEA) to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If you’re a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success. </span><span data-ccp-props="{"201341983":0,"335559685":-5,"335559739":236,"335559740":281,"335559991":10}"> </span></p> <p><strong><span data-contrast="auto">What you’ll do –</span></strong><span data-ccp-props="{"201341983":0,"335559685":0,"335559731":0,"335559739":236,"335559740":281,"335559991":10}"> </span></p> <p><strong><span data-contrast="none">Customer Success Leadership:</span></strong><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></p> <ul> <li><span data-contrast="none">Own and drive customer success strategies, ensuring long-term retention and growth.</span><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></li> <li><span data-contrast="none">Lead high-value client relationships, delivering an exceptional B2B experience.</span><span data-ccp-props="{"201341983":0,"335559739":236,"335559740":281}"> </span></li> <li><span data-contrast="none">Oversee seamless
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