Senior Customer Engineer

Join SADA as a Senior Customer Engineer - Google Maps and Location Intelligence!

Your Mission

As a Senior Customer Engineer at SADA, you will be pivotal in ensuring the seamless integration and optimal performance of Google Maps Platform and APIs for our diverse customer base. This role requires a unique blend of technical expertise, customer focus, and problem-solving skills. As a Customer Engineer, you will be the primary technical point of contact for our customers, providing expert guidance, architecture recommendations and driving product adoption.

Pathway to Success 

#MakeThemRave is at the foundation of all our engineering. Our motivation is to provide customers with an exceptional experience in migrating, developing, modernizing, and operationalizing their systems in Google Cloud Platform.

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, customer feedback at the close of projects, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.  

As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks. 

Expectations

Customer Facing - You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly. Common touchpoints occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including product management, software engineering, technical project managers, and executives.

Onboarding/Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date. 

Job Requirements

Responsibilities:

• Technical Expertise:
• Develop a deep understanding of Google Maps Platform products, features, and APIs.
• Provide technical guidance and support to customers on platform integration, usage, and best practices.
• Troubleshoot and resolve complex technical issues, collaborating with engineering teams as needed.
• Conducted code reviews and provided recommendations for optimization and performance improvements.
• Customer Focus:
• Build strong relationships with customers, acting as their trusted advisor.
• Understand customer needs and requirements, translating them into actionable solutions.
• Proactively identify customer pain points and propose innovative solutions.
• Provide exceptional customer service through timely and effective communication.
• Product Knowledge:
• Stay up-to-date on the latest Google Maps Platform features and updates.
• Provide feedback to product teams on customer needs and feature requests.
• Contribute to the development of knowledge base articles and training materials.
• Problem Solving:
• Analyze complex technical issues and develop effective solutions.
• Collaborate with cross-functional teams to resolve customer problems.
• Drive continuous improvement in customer support processes and tools.

Required Qualifications: 

• Bachelor's degree in Computer Science, Engineering, GIS or a related field.
• Strong programming skills in languages such as JavaScript, Python, R, Java and SQL.
• Experience with web development and implementation of APIs such as Google Maps.
• Demonstrated ability to troubleshoot and solve spatial problems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for technology and customer success.

Useful Qualifications:

• Experience with Google Cloud Platform (GCP) or other cloud services. 
• Knowledge of mapping and geospatial technologies (Google Maps APIs, ESRI, QGIS, etc).
• Experience in a customer-facing role.

The base salary range for this full-time position is $162,000-$180,000 + sales incentives and benefits. Within the range, individual pay is determined based on job-related skills, experience, relevant education/certification or training, and work location.

About SADA An Insight company

Values: SADA stands for inclusion, fairness, and doing the right thing. From our very beginning, we’