Senior Customer Community Manager

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Great Place To Work Certified™ 2023

Best Place to Work by Built In 2023

Financial Times The Americas’ Fastest Growing Companies 2023

Deloitte Fast 500 Companies

IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role:

We are seeking an experienced, customer-centric, and operationally minded Senior Customer Community Manager to take our enterprise customer community – Spark – to new heights. The ideal candidate will be a strong executor with a deep understanding of customer dynamics, community engagement strategies, and on and offline customer community events. As the sole community driver, this Senior Customer Community will need to act as a true owner, leading the our first community and being willing to roll up their sleeves to deliver a high value experience for customers, our internal teams, and the business. This is a highly collaborative role and team that is a part of the broader Customer Marketing team. This program is mission critical to Samsara’s long-term growth – ensuring customer retention, product adoption, loyalty & advocacy, and expansion across our top customers.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will: 

• Evolve customer community strategy for business impact: Evolve and execute a thoughtful customer community strategy and roadmap for our Spark community that aligns with the company's growth objectives. This strategy should be focused on delivering a high value customer experience through a mix of community on and offline events and with outcomes rooted in driving customer value and supporting Samsara’s business goals.
• Drive community recruiting and outreach: Develop and execute strategies to grow the customer community, including internal recruiting campaigns, targeted customer outreach, promotion of the program at our annual customer conference, and more. 
• Lead community event planning and execution: Conceptualize, plan, and execute remarkable bi-monthly virtual and in-person customer community events including product feedback sessions, customer sharing roundtables, networking events at our customer conference, and more. Collaborates with teams across Samsara to create high value community and event content that d