Senior Creative Services Specialist

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, March 27, 2026

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Job Summary

The Sr Creative Service Specialist provides comprehensive consultative services for the development and production of print and direct mail communication materials ensuring successful project outcomes. This role requires a high level of expertise, autonomy, and problem-solving skills within the Print Support function.

This is the career/senior level of the job classification.

A Sr Creative Specialist is expected to:

• Manage multiple work projects in various specialized areas with minimal supervision

• Oversee procurement of products and services aligned with Business Unit needs

• Have proficient skills to work independently, seeking guidance only for complex projects or issues

• Demonstrate expertise in relevant concepts and procedures

• Identify problems, develop solutions, and take action to resolve issues

Responsibilities

Provides Expert Advice and Print Production Consultation

• Educate clients and stakeholders about Print Support Services, products and tools.

• Collaborate with clients and account managers to assess communication needs and define project requirements.

• Provide strategic guidance and recommend cost-effective communication products

• Advise designers on print and USPS specifications for design feasibility and postal compliance

• Consult and recommend production schedules that meet project specifications, print requirements, and adhere to USPS delivery standards.

• Recommend optimal direct mail solutions and strategies based on USPS regulations and client objectives

• Manage multiple projects concurrently with accountability for outcomes

• Collaborate with creative teams during client reviews to align concepts with production schedules.

• Proactively resolve production issues and provide expert consultation to clients and Corporate Communications

Development and Execution of Production and Delivery Plans for Communication Material

• Conduct thorough project analysis for scope, budget, and resource planning in alignment with project milestones

• Determine cost-effective production methods and collaborate with external vendors to obtain accurate project estimates.

• Assign projects to external vendors based on their capabilities, resources, and scheduling to ensure optimal project execution.

• Develop and communicate comprehensive production schedules that meet project objectives.

• Coordinate project execution and drive collaboration among creative teams, clients, and print vendors

• Facilitate proof reviews for and provide final production approval to vendors

• Provides accurate tracking information for mailings and collateral from external vendors

• Communicate and manage purchase order instructions to vendors for direct mail and template production

• Manage print vendor relationships to ensure adherence to schedules and budgets

Print Support Vendor Management

• Develop and maintain positive, professional relationships with external suppliers

• Address and resolve vendor issues related to service levels, quality, and costs, in compliance with established SLA’s

• Conduct quarterly vendor performance reviews

• Evaluate and select appropriate vendors based on bids

• Ensure timely processing and approval of invoices and purchase orders

• Ensure compliance with company policies, procedures and audit guidelines for all external purchases

• Ensure vendor compliance with accurate and timely data uploads for monthly reporting

• Perform annual audits of vendor contracts and spending

• Collaborate with Duke Energy Sourcing teams for RFIs and RFQs

Stays current on industry capabilities, processes, technology, and standards to deliver effective, competitive products and services

• Maintain up-to-date knowledge of USPS regulations, rates, and promotional programs

• Provide expert guidance on