Senior Conversation Designer

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Mountain View, San Francisco or New York.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn’s vision is to create economic opportunity for every member of the global workforce. Our global Product Design team advances this vision through quality, inclusive design. We're passionate about designing an equal, fair, and accessible platform that’s modern, engaging, and responsible.

Our products help professionals all over the world stay connected, informed, and productive. The LinkedIn ecosystem is about more than just job hunting. We create and support active communities and enterprise products around sales, marketing, learning, and recruiting.

Responsibilities

• Design interaction flows for AI-driven chatbots
• Help train AI to match LinkedIn’s brand voice and tone by creating sample responses, guidelines, and conversation maps
• Collaborate with researchers, product designers, content designers, product marketers, localization, prompt engineers, and legal representatives to ensure our chatbot content is consistent, natural-sounding, compliant, inclusive, and accessible
• Keep up to date on best practices for conversation design, natural language processing, and natural language generation
• Document and demonstrate processes, workflow, feedback history, and decisions
• Contribute to a library of new gen-AI content patterns and guidelines
• Help develop a chat persona, including a consistent voice and tone for LinkedIn's conversational experiences
• Work with a global lens to deliver consistent content experiences across the product ecosystem
• Identify opportunities for content design involvement within the business area
• Present case studies to the team, business area, and larger Design organization
• Create and influence processes to streamline production in the business area
• Coach other disciplines in content/conversation design collaboration and practices
• Provide tools, talks, tips, and forums to communicate value and elevate the writing of the entire team

Qualifications

Basic Qualifications

• 5+ years of experience planning, writing, editing, and creating content strategy for web and mobile
• 3+ years of experience developing interaction flows and dialogue for conversational UI
• Background in UX and experience collaborating with design and user research
• To be considered for this position, you must include your portfolio, website, or other samples of work

Preferred Qualifications

• BA or advanced degree in Journalism, English, Communications, or related discipline such as Human Computer Interaction
• Experience with Natural Language Understanding or Natural Language Generation
• Experience with writing for both consumer and enterprise audiences
• Experience working on a global product
• Expresses a point-of-view through writing or speaking on topics related to content design
• Demonstrates ability to influence decisions on other projects within their business area and across a larger organization
• Experience in creating clear, engaging presentations and documentation for stakeholders and key audiences
• Effectively communicates the content experience to executives and stakeholders
• Demonstrates an understanding of and empathy for other disciplines and points of view
• Wants to contribute to LinkedIn’s mission and vision

Suggested Skills:

• Writing skills
• Collaboration
• Working across disciplines
• Flexibility
• Storytelling

Additional Information

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $123,000 to $201,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &a